Senior Customer Success Manager

Datasembly; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

Datasembly is seeking a Senior Customer Success Manager to enhance customer satisfaction and retention in a fully remote role. Ideal candidates should have over 5 years of experience in customer success, excellent communication skills, and the ability to thrive in a startup environment. Join a team dedicated to transforming the grocery industry through innovative data-driven strategies.

Benefits

Unlimited PTO

Generous parental leave

Health, dental, and vision benefits

Qualifications

• 5+ years of proven customer success experience required.
• Ability to manage customer lifecycle and ensure satisfaction.
• Experience with Retailers or CPG companies preferred.

Responsibilities

• Manage the customer lifecycle to enhance satisfaction and retention.
• Develop strategies for scale and growth within customer accounts.
• Respond effectively to customer objections and inquiries.

Skills

Excellent communication

Interpersonal skills

Teamwork mentality

Quick thinking

Customer satisfaction management

Job description

This range is provided by Datasembly. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $130,000.00/yr

Senior Customer Success Manager

Company Overview

The grocery industry is working in the dark when it comes to pricing, promotion, and product information to inform their strategies. Datasembly is changing that. This is a massive industry with billions of dollars on the line every year. Datasembly’s data-driven approach is changing how these companies are thinking about pricing strategy, deploying billions of dollars, and communicating both internally and externally. We are just getting started.

The Senior Customer Success Manager will report directly to the VP of Customer Success.

Why Datasembly?

● Datasembly's product is easy to understand, explain, and provides a tangible impact for our customers- your work will be clear and meaningful

● Fully remote with flexibility to be successful and complete your work in the way that works best for you

● Experience a growing, highly innovative, and collaborative startup environment

● Excellent colleagues, unlimited PTO, and generous paid parental leave among other perks

● A diverse and inclusive environment with employee resource groups to support BIPOC, marginalized genders in technology, parents, and LGBTQ+ employees

What makes a Sembler?

● An egoless, team first attitude

● A love for documenting and disseminating knowledge

● Passion for technology- you'll be teamed up with devs who geek-out over data

● Enthusiasm to wear many hats, take ownership and initiative

What We Need From You

● 5+ years of proven customer success experience. This role requires experience with the growth, development, and retention of key customer accounts

● Ability to manage the customer lifecycle to proactively encourage ongoing customer satisfaction, retention, and expansion

● Experience working with or for Retailers or Consumer Packaged Goods (CPG) companies preferred

● Respond effectively to customer objections and possess quick thinking skills.

● Excellent communication, teamwork mentality, and interpersonal skills, The CSM will work as part of the Customer Success team to develop strategies for scale and growth

● Skilled at building relationships with key decision makers within customer accounts

● Ability to thrive in a hyper-growth, startup environment

Compensation Philosophy

Datasembly is committed to providing transparent, unbiased, and fair compensation to all employees and prospective candidates.

The salary range for this position is: $110,000 - $130,000 USD

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, location, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

The Details

Datasembly is a fully-remote organization. We provide a convenient WFH work-life-balance, health, dental, and vision benefits, as well as unlimited PTO, and generous parental leave.

Datasembly is only hiring those authorized to work in the United States and Canada and is unable to provide visa sponsorship at this time.

We're an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Technology, Information and Internet

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