Senior Customer Success Manager

tenableinc; United States; Hybrid; USD 53,000 - 71,000; Full time

Job summary

Tenable is seeking a Senior Enterprise Customer Success professional to own renewals and expansions for major accounts in the Enterprise segment across the US. You will forecast revenue and coordinate with cross-functional teams to drive client value and growth.

The role requires 8+ years in sales with SaaS experience, strong communication, and the ability to manage multiple priorities in a fast-paced environment. Some travel may be required; hybrid work model in the US.

Qualifications

• BA/BS degree required.
• 8+ years of sales experience focused on renewal or expanding existing business.
• Experience selling On-Demand SaaS or subscription-based solutions.
• Ability to adapt, overcome objections, and learn complex solutions.
• Strong time management skills.
• Track record of achieving monthly/quarterly/annual targets.
• Outstanding written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Experience with Cybersecurity industry is a plus.
• Working knowledge of Google Suite applications and Salesforce.
• Detail oriented with strong follow-up.
• Able to sit at a computer for long periods.
• Some travel may be required.

Responsibilities

• Renewal and expansion for existing Tenable customers in the Enterprise segment.
• Maintain stakeholder relationships and forecast quarterly/annual revenue targets.
• Lead onboarding and drive client adoption to ensure ongoing value.
• Coordinate with Territory Managers and Sales Engineers to expand opportunities.
• Conduct regular strategic reviews and present to clients.

Skills

Sales experience

Renewals/upsell

SaaS sales

Account management

Travel

Education

BA/BS degree

Tools

Salesforce

Google Workspace

Job description

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role

• As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing Tenable customers in our Enterprise segment

Your Opportunity

• Cultivate and maintain strong relationship with key stakeholders with our Enterprise accounts
• Responsible for renewing and expanding revenue within given client base
• Responsible for forecasting and achieving Quarterly & Annual Revenue Targets
• Work with high value accounts in our Enterprise segment
• Conduct regular strategic account reviews to assess customer goals and align our solutions accordingly. Conducts one-on-one and group sales presentations
• Lead the onboarding process for clients, assisting with client adoption, maintaining client satisfaction through consistent value-added communications and meetings
• Collaborate with various Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities
• Proactively address challenges and work towards solutions that enhance overall customer satisfaction.
• Act as an internal liaison with Support, Product and Marketing to serve as the voice of customer
• Responsible for creating expansion opportunities through in-depth conversation and relationship buildingMay perform other duties and responsibilities that management may deem necessary from time to time

What You'll Need

• BA/BS degree and 8+ years of sales experience focused on renewal or growing existing business
• Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based
• Ability to adapt, overcome objections, and learn complex solutions
• Strong time management skills
• Consistent and documented track record for achieving monthly/quarterly/annual target metrics
• Exceptional oral and written communication skills are a must
• Ability to multi-task and manage multiple priorities in a fast-paced, customer focused environment
• Experience with Cybersecurity industry
• Working knowledge of Google Suite applications and Salesforce
• Detail oriented with excellent follow-up
• Ability to sit and work at a computer for extended periods of time
• Some travel may be required

#LI-Hybrid #LI-MF1

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

US Pay Range

$38.70 - $51.52 USD

We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:

• General Applicant Privacy Notice
• California Applicant Privacy Notice
• EU/EEA/UK Applicant Privacy Notice