Sr. Client Success Manager -NJ/NYC Candidates ONLY -(Salary $ 130-140k)

Confidential Jobs; New York (NY); On-site; USD 130,000 - 140,000; Full time

Job summary

A prominent recruiting agency is seeking a Senior Client Success Manager in NYC to manage strategic client relationships. The ideal candidate will have over 7 years of experience in e-commerce, focusing on account growth and retention. Strong analytical and communication skills are essential. This role offers a salary range of $130k-$140k and full-time employment.

Qualifications

• 7+ years of relevant business experience in e-commerce.
• Knowledge of regulations for shipping consumer electronics globally.
• Strong ability to analyze business needs.

Responsibilities

• Manage a portfolio of clients ensuring they meet profit objectives.
• Develop and drive growth-focused account strategies.
• Cultivate trusting client relationships.

Skills

Client relationship building

Strategic account management

Cross-border ecommerce knowledge

Data analysis

Excellent communication

Education

Bachelor’s Degree in Business, Supply Chain, Marketing, or related field

MBA or equivalent experience

Tools

Ecommerce platforms

Project management tools

Job description

Sr. Client Success Manager -NJ/NYC Candidates ONLY -(Salary $ 130-140k)

Sr. Client Success Manager -NJ/NYC Candidates ONLY -(Salary $ 130-140k)

This range is provided by Confidential Jobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $140,000.00/yr

Direct message the job poster from Confidential Jobs

Senior Executive Recruiter with Professional Search Network - [e-mail]

We are a rapidly growing organization in the Manhattan, NYC/Jersey City, NJ area. We are seeking to hire a Senior Client Success Manager to join our team of professionals. The ideal candidate will be responsible for but not limited to the following responsibilities:

Senior Client Success Manager will be a client-focused professional who is passionate about account growth, retention and providing a world class service experience.

Senior Client Success Manager (CSM) to lead and grow strategic relationships with our key clients in the consumer electronics sector. This role is pivotal in ensuring client satisfaction, driving retention, and delivering on business outcomes through effective cross-border ecommerce fulfillment solutions. You will act as a trusted advisor and advocate for clients, navigating complex logistics, customs, and supply chain needs within international ecommerce.

Job Responsibilities:

• Manage a portfolio of clients ensuring they consistently meet/exceed revenue and profit objectives.
• Develop and drive a growth-focused account strategy for your book of business in collaboration with sales, marketing, product and other internal collaborators.
• Run the business review process with clients and internal collaborators.
• Cultivate trusting client relationships at all levels that strengthen and broaden our reach and coverage, demonstrating company’s value and preventing churn.
• Proactively partner with relevant internal functional owners to ensure overall performance to client contract, SLAs, and business goals.
• Own client communications, while being recognized by the client as a business partner and key point of contact and subject matter expert across all aspects of the company’s solution.
• In partnership with client and internal functions, drive account improvement initiatives in the areas of growth, innovation, service, profitability, and cost optimization.
• Monitor and analyze client performance including forecasts, trends and KPIs, communicating the relevant impact to internal collaborators.

Job Requirements:

• 7+ years of relevant business or professional experience in e-commerce or e-commerce cross-border fulfillment.
• Bachelor’s Degree in Business, Supply Chain, Marketing, or a related field. MBA or equivalent experience a plus.
• Experience working with international fulfillment partners or 3PL providers.
• Knowledge of regulations and best practices for shipping consumer electronics globally.
• Takes a strategic approach to identifying growth opportunities with a 2–3-year outlook. Can lead planning workshops with Clients to develop the roadmap.
• Balances a longer-term strategic vision for the account while managing the daily operations of the business.
• Experience in developing a case for prioritization with internal collaborators.
• Demonstrated account management subject area, process development, issue resolution, data analysis and driving growth.
• Excellent relationship building and influencing skills, with internal and external collaborators. Acts as the client champion internally.
• In-depth knowledge of the B2C ecommerce industry within an on-line retailer or brand environment preferred. Cross border experience a plus.
• Knowledge of ecommerce user experience standard processes, data and analytics, and ecommerce operations.
• Strong ability to analyze business needs and demonstrate success in managing client contracts.
• Excellent written and oral communication skills.
• Strong ecommerce reporting and analysis skills to drive actionable insights and growth recommendations.
• Knowledge of and ability to learn online project management and issue tracking tools, reporting, and other workflow management systems.
• Demonstrated ability to thrive in a fast-paced environment and act with a sense of urgency in client issue resolution.
• A desire to keep informed of the latest trends and changes in the international and global ecommerce industry as well as the client’s industry vertical.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Sales, and Strategy/Planning

• Industries

  Retail Appliances, Electrical, and Electronic Equipment

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