Senior Customer Success Manager

Verve; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision, and Disability insurance

401(k) Retirement plan with company match

Unlimited PTO and 13 paid holidays

Personalized Benefits Platform with monthly budget

Job summary

Verve is looking for a results-driven professional for a critical role in managing advertiser accounts. The individual will ensure client success, optimize campaigns, and help enhance performance by leveraging deep expertise in customer success and the programmatic advertising ecosystem.

The ideal candidate will have a proven track record of driving client growth and retention and strong analytical skills to deliver actionable insights. This role is hybrid, requiring three days in office for those within a reasonable commute.

Qualifications

• 5+ years of experience in customer success, ad operations, or programmatic campaign management.
• Deep expertise in DSP platforms and the programmatic ecosystem.
• Strong analytical skills with a focus on client growth and retention.

Responsibilities

• Serve as the primary point of contact for advertiser accounts.
• Manage end-to-end campaign execution and analyze campaign data.
• Develop strategic plans to enhance campaign performance.

Skills

Customer success

Ad operations

Programmatic campaign management

DSP platforms

Mobile advertising

Analytical skills

Mentoring

Adaptability

Education

Bachelor’s degree in Marketing, Business, or related field

Job description

Who We Are

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers—no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward‑thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand‑side platforms. Learn more at verve.com.

Verve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens.

What You Will Do

• Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
• Build and maintain strong, long‑term relationships with clients, understanding their business goals and challenges
• Manage end‑to‑end campaign execution, including setup, monitoring, and optimization to meet performance objectives
• Analyze campaign data to identify trends, insights, and areas for improvement
• Collaborate with internal teams to implement optimizations and troubleshoot issues
• Develop strategic plans to enhance campaign performance and achieve client KPIs
• Prepare and deliver regular performance reports, providing insights and recommendations
• Proactively identify growth opportunities within accounts and contribute to long‑term success planning
• Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
• Provide feedback to inform product development and feature enhancements

What We Will Need

• 5+ years of experience in customer success, ad operations, or programmatic campaign management
• Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
• Familiarity with privacy‑first measurement frameworks (e.g., SKAdNetwork) is a strong plus
• Proven success in driving client growth, retention, and satisfaction
• Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth
• Self‑starter with a strong drive to learn, take initiative, and make a meaningful impact
• Quick learner with a growth mindset—comfortable working independently, adapting to evolving priorities, and taking ownership
• Experience mentoring junior team members and collaborating effectively across functions
• Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus

What We Offer

• Stay healthy and covered with our comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances
• Support your long‑term financial security with our 401(k) Retirement plan with company match
• Save on everyday expenses with pre‑tax FSA plans for Healthcare, Dependent care, and Commuting
• Pick what matters most to you in our Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more
• Recharge with 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the year
• Enjoy peace of mind with paid Parental Leave for life’s important milestones
• and even more reasons to join us!

Greater NY‑area Residents

We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90‑minute (one way) commute of our NYC office are expected to be in the office three days per week.

We’re open to allowing the right person to learn our industry on the job. We welcome diversity and non‑traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords.

Application Communications

Communications regarding your application will only come from @jungroup.com or @verve.com email addresses.

Salary Range

$120,000 - $140,000 USD

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Verve processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Verve processes your personal information and how you can exercise your rights.