Senior Customer Success Manager

Autodesk; Germany (OH); On-site; USD 74,234 - 114,207; Full time

Job summary

Autodesk is seeking a Customer Success Manager to serve as the single point of contact for top Nordics accounts, driving post-sale success and ensuring the broad adoption of Autodesk solutions. You will work to maximize ROI for each customer while coordinating across Sales, Delivery, ISM, and PDG teams.

You will bring 3+ years in customer-facing roles, be fluent in German and English, and have a background in AECO.

Qualifications

• Minimum 3+ years experience in a customer-facing role.
• Experience with large/complex Enterprise organizations.
• AECO industry experience beneficial.
• Bachelor's degree required.
• Fluent in German and English.”

Responsibilities

• Acts as the single point of contact for Autodesk and key customer stakeholders within large accounts.
• Drive post-sale account management and customer relationship development.
• Provide strategic advisory services and coordinate support to maximize ROI of Autodesk solutions.
• Collaborate with internal SMEs to translate customer challenges into Autodesk-based solutions.
• Establish measurable success criteria and help build organizational alignment.
• Develop and maintain a strategic customer success plan for named accounts.
• Coordinate account documentation such as reports, proposals, and business assessments.
• Maintain relationships with management sponsors and decision makers within accounts.

Skills

Customer facing

Relationship building

Empathy

Communication

Negotiation

Strategic advisory

Account management

Education

Bachelor's degree

Job description

Job Requisition ID # 26WD100140

Do you have a customer-first mindset? Do you thrive in an environment of ongoing change? Are you motivated by developing customers and strengthening our customer success organization? If so, we are looking for someone who can deliver high-quality services and create outstanding experiences that drive customer success in the AECO business.

This is an exciting opportunity to unequivocally influence our customers, and Autodesk's, success.

Position Overview

How can you contribute to our team and our organization?

Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the Nordics. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO and MFG industry and experience from working with or in these areas is beneficial.

• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
• Establishes measurable criteria for success and assists in building organizational alignment
• Develops and maintains a strategic customer success plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
• Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
• Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
• Creates and coordinates account documentation including reports, proposals, business assessments and recommendations
• Develops and maintains close relationships with key management sponsors and decision makers within a select group of names accounts (from key users to CXO)
• Accountable for post-sale account management and drives account adopt and scale strategy with wider account team members (Sales, Delivery, ISM, PDG)

Minimum Qualifications

• Minimum 3+ years experience in a customer-facing role
• You have worked previously with large/complex Enterprise organizations
• Industry experience form AECO is beneficial
• Relevant Bachelor's degree
• Fluent in German and English

Additional Skills

• Strong empathy for customers AND passion for revenue and growth
• You want to help and serve our customers: They win, so you win
• You’re driven: No one needs to push you to excel; it's just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• Ability to manage influence through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including analytical and process-oriented mindset
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Background in post-sale and sales experience preferred

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world-designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging