Senior Customer Success Engineer, General Contractors

Procore Technologies, Inc.; Austin, Northern (TX, KY); Hybrid; USD 91,000 - 125,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive compensation

Job summary

Procore Technologies, Inc. is seeking a Senior Customer Success Engineer to drive success for General Contractor customers.

You will be the product champion and subject matter expert, helping clients adopt Procore and realize business performance gains on a global platform. In this role, you’ll leverage your construction industry knowledge and Procore expertise to provide actionable recommendations, guide best practices, and collaborate with Sales, PS, Support, Product, and Marketing to maximize

Qualifications

• 5+ years of Construction industry expertise.
• 5+ years of Customer Success, Professional Services, or Technical Pre-Sales experience.
• Ability to master Procore’s product offerings, services, and emerging technologies.
• Ability to work cross-functionally with multiple stakeholders on time-sensitive projects.
• Outstanding presentation and communication skills (in-person and virtual).
• Strong analytical and problem-solving skills to synthesize insights from data.
• Experience in construction roles (PM, Site Super, Estimator, etc.) preferred.
• Bachelor’s degree in Construction Management, Civil/Mechanical Engineering, Information Systems, or CS preferred.

Responsibilities

• Make data-driven recommendations to optimize Procore value for customers.
• Craft value-based presentations addressing business problems and accelerating adoption of Procore.
• Provide product roadmap and release updates to customers to leverage leading-edge technology.
• Drive product demonstrations and coordinate multiple technical resources.
• Serve as a technical account manager with high responsiveness and clear communication.
• Mentor colleagues and share best practices across the team.
• Develop mastery of Procore products, services, and industry best practices.
• Travel up to 50% to client sites, events, and other Procore offices.

Skills

Construction industry knowledge

Customer success

Cross-functional collaboration

Presentation skills

Analytical thinking

Problem solving

Project management experience

Education

Bachelor’s degree in Construction Management, Civil/Mechanical Engineering, Information Systems or CS

Job description

We’re looking for a Senior Customer Success Engineer to drive the success of Procore’s General Contractor customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Senior Customer Success Engineer, you’ll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology.

This position reports to the Manager, Customer Success. While this is a remote position, we require candidates to be based in a Mountain, Central or Eastern Time zone. We're looking for candidates to join our team immediately!

What you’ll do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.

• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform

• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology

• Drive in product demonstrations and coordinate multiple technical resources, both internal and external

• Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication

• Foster a positive team culture by supporting and mentoring your fellow Procorians and collaborating with all levels of the organization to develop best practices.

• Develop a mastery of Procore’s products, professional services, and industry best practices

• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• 5+ years of Construction industry expertise

• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience

• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies

• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects

• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing

• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.), with previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer preferred

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred, along with experience managing project construction including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety

Additional Information

Base Pay Range:

90,821.12 - 124,879.00 USD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.