Senior Customer Success Engineer: Digital Analytics Architect

Quantum Metric Inc.; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with employer match

Unlimited Paid Time Off

Wellness perks

Job summary

Quantum Metric is hiring a Customer Success Engineer in the United States to support a portfolio of clients and manage technical implementations, onboarding, adoption and growth.

You will tailor implementation plans, configure the Quantum Metric platform, and develop custom JavaScript solutions to deliver real-time visibility into digital performance. The role requires JS development proficiency, 5+ years in client-facing roles, and travel up to 10%.

Qualifications

• 5+ years of experience developing, implementing, or managing digital solutions.
• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred.
• Experience with web technologies, analytics, front-end development, and best practices for UX/UI.
• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus.
• Must exhibit proficiency in JavaScript development.
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.
• Expert knowledge of browser developer tools to test scripts & diagnose issues.
• Familiarity with the page load lifecycle & techniques for performance optimization.
• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients.
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.
• Excellent verbal and written communication skills with exemplary presentation skills.
• Socially capable and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
• 10% travel
• Compensation: $120,000 - 150,000 base | bonus eligible

Responsibilities

• Adapt quickly to changing priorities and capable of operating in an ever-changing work environment.
• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

Skills

Client-facing experience

JavaScript development

Web technologies

UX/UI best practices

Analytics platforms familiarity

Communication skills

Project/time management

Tools

HTML

CSS

JavaScript

React

Angular

Vue

Job description

Quantum Metric is hiring a Customer Success Engineer in the United States to support a portfolio of clients and manage technical implementations, onboarding, adoption and growth.

You will tailor implementation plans, configure the Quantum Metric platform, and develop custom JavaScript solutions to deliver real-time visibility into digital performance. The role requires JS development proficiency, 5+ years in client-facing roles, and travel up to 10%.