Senior Customer Success Architect

Amplitude; Seattle (WA); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Customer Success Architect to join their innovative team in the West region. This role involves guiding customers through data management and providing consultative support on product analytics. The ideal candidate will possess strong execution and customer service skills, along with technical proficiency in programming languages like SQL and Python. This position offers a unique opportunity to work closely with diverse teams, ensuring that customers can maximize the value of their data. If you thrive in a fast-paced environment and are eager to make a significant impact, this role is for you.

Qualifications

• 5+ years of customer-facing technical experience with enterprise accounts.
• Proficiency in API/SDK concepts and programming languages.

Responsibilities

• Serve as a trusted technical advisor for customers.
• Master Amplitude products for strategic consultation.
• Collaborate with teams to enhance data management.

Skills

Execution and customer service skills

Excellent communication skills

Problem-solving mindset

Technical consultation

Tools

SQL

JavaScript

Java

Python

RESTful APIs

Job description

Join to apply for the Senior Customer Success Architect role at Amplitude.

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Winter 2024 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity, Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—focused on psychological safety, empathy, and human connection—that allows employees of all backgrounds to thrive.

The Candidate MUST Be Located In The West Region (PST or MST) As This Position Will Be Aligned With Our West Accounts. The Ideal Cities Include, But Are Not Limited To:

• San Francisco, CA
• Seattle, WA
• Los Angeles, CA
• San Diego, CA
• Portland, OR
• Denver, CO
• Remote - West

About The Role & Team

Join us as we deliver innovative solutions to our customers. We're looking for a Senior Customer Success Architect based in the west region with experience guiding data management and providing consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to understand and advance their products. The ideal candidate is enthusiastic, thrives in a fast-paced environment, and is curious about how things work and how they should work. You are solution- and execution-oriented with a strong drive to get things done.

As a Senior Customer Success Architect, You Will:

1. Serve as a trusted technical advisor for our customers.
2. Master Amplitude products to provide strategic consultation on taxonomy design, instrumentation, and data governance.
3. Guide customers in integrating Amplitude into additional data flows and business processes, making Amplitude an integral business partner.
4. Gather, organize, and report trends and customer insights to optimize processes, documentation, and services.
5. Collaborate with teams like Product, Engineering, Platform Support, and Customer Success to streamline processes and enhance data management for customers.
6. Potential travel once per quarter.

You’ll be a great addition if you have:

1. Execution and customer service skills, with the ability to prioritize and complete deliverables on time.
2. Excellent communication skills to explain complex technical concepts to varied stakeholders.
3. A problem-solving mindset and positive attitude towards rapid growth challenges.
4. Experience with SaaS solutions in domains like product analytics, digital marketing, A/B testing, BI, customer data platforms, data pipelines, or related partners.

Minimum Requirements:

1. At least 5 years of customer-facing technical experience with enterprise accounts.
2. Proficiency in API/SDK concepts, programming languages such as SQL, JavaScript, Java, Python, and familiarity with RESTful APIs.