Senior Customer Success Architect

Amplitude; San Francisco (CA); Remote; USD 164,000 - 246,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Success Architect, where you will provide expert guidance on data management and customer analytics. In this role, you'll serve as a trusted advisor, helping clients optimize their product experiences through effective use of a leading digital analytics platform. Your problem-solving skills and customer service orientation will be key as you collaborate with diverse teams to enhance data governance and streamline processes. This is an exciting opportunity to thrive in a fast-paced environment and make a significant impact on customer success.

Benefits

100% employer-paid Medical, Dental, Vision insurance

Flexible time off

Generous stipends for wellness and learning

Excellent Parental benefits

Mental health and wellness benefits

Charitable giving grant and paid volunteer time off

Qualifications

• 5+ years of customer-facing technical experience with enterprise accounts.
• Strong curiosity for data management and analytics.

Responsibilities

• Serve as a trusted technical advisor for customers.
• Provide strategic consultation in taxonomy design and data governance.
• Collaborate with cross-functional teams to improve data management.

Skills

Customer Service Orientation

Problem-Solving Skills

Technical Consultation

Data Management

Communication Skills

Execution Skills

Education

Bachelor's Degree

Tools

Amplitude

SaaS Solutions

Digital Marketing Tools

Job description

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Winter 2024 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

The candidate MUST be located in the west region (PST or MST) as this position will be aligned with our west accounts. The ideal cities include, but not limited to, the following:

• Seattle, WA
• Portland, OR
• Remote - West

About The Role & Team

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Customer Success Architect that will be based in the west region with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Senior Customer Success Architect, you will:

• Serve as a trusted technical advisor for our customers.
• Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance.
• Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.
• Potential travel is once per quarter.

You'll be a great addition to the team if you have:

• Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.

At a minimum, you need to have:

• At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans.
• Flexible time off, paid holidays, and more.
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more.
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support.
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only).
• We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500.
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

This role is eligible for equity, benefits and other forms of compensation.

Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $148,000 - $222,000 total target cash (inclusive of bonus or commission).

Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $164,000 - $246,000 total target cash (inclusive of bonus or commission).

Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $148,000 - $222,000 total target cash (inclusive of bonus or commission).

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $148,000 - $222,000 total target cash (inclusive of bonus or commission).

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.

Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article.