Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries

Amazon Web Services (AWS)

Chicago (IL)

On-site

USD 154,000 - 208,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. in the United States, Illinois, Chicago area is seeking a Sr.

Customer Solutions Manager for the Healthcare & Life Sciences team to own end-to-end customer initiatives, partnering with Global Account Managers and Solutions Architects to deliver outcomes for AWS customers. You will drive transformations, work across central IT and Lines of Business on AI-led initiatives, data strategies, migrations, and cloud adoption; you'll lead executive discussions, build

Qualifications

7+ years of leading large-scale technical or engineering programs.
4+ years of customer-facing work with executives and technologists.
Bachelor's degree in science, technology, engineering, math, business or equivalent.
Experience with cloud services and AI/GenAI initiatives.

Responsibilities

Own end-to-end customer initiatives across the full journey with AWS.
Partner with Global Account Managers and Solutions Architects to drive outcomes.
Lead governance and execution for large programs and cross-workstream alignment.
Drive adoption of AWS solutions and enablement across accounts.
Partner with stakeholders to identify strategic cloud opportunities (GenAI, data platforms).
Demonstrate leadership and problem-solving to deliver business value.

Skills

Leadership

Problem-solving

Executive communication

Cloud architecture

GenAI knowledge

Education

Bachelor's degree in STEM or related fields

Job description

Description

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Healthcare & Life Sciences (HCLS) team. In this role, you will independently own and drive end-to-end customer initiatives, partnering with Global Account Managers and Solutions Architects to deliver outcomes for the AWS customers. Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. If you are excited about the prospect of using your cloud architecture experience to assist strategic global customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you. You will be a critical partner to our customers — working across central IT and Lines of Business on AI-led transformation, data strategies, and large-scale migrations. You work backwards from customer business problems to drive adoption and lead discussions that move initiatives forward to increase adoption through business value. You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms. Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy‑in, and successfully engage virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation. Our team is customer obsessed as we support everything from day‑to‑day migration work to commercial product launches on AWS.

Responsibilities

1/ Independent End-to-End Initiative Ownership
Independently own customer initiatives across the full journey — from opportunity identification through delivery and ongoing adoption. Work backwards from customer business problems, lead scoping and architecture discussions with Solutions Architects, and drive initiatives to successful outcomes.

2/ Large Customer Program Ownership
Implement governance structures for large initiatives. Run cadences, drive cross‑workstream alignment, and ensure customer stakeholders see progress and value.

3/ Delivery Accountability
Be the steward of business outcomes on initiatives delivered by Professional Services and/or partners. Set governance, monitor progress, and drive initiatives to successful outcomes.

4/ Strategic Opportunity Identification & Execution
Work backwards from customer business objectives to identify and drive strategic cloud opportunities — GenAI, agentic AI, migrations, data platforms, commercial innovation. Partner with Global Account Managers and Solutions Architects to drive executive relationships and uncover new opportunities to increase cloud adoption.

5/ Accelerate Adoption & Customer Enablement
Drive consistent AWS adoption across the account. Build customer cloud fluency — helping teams grow their capability through enablement, learning events, and hands‑on engagement — so customers unlock the full value of AWS and scale independently.

6/ Builder Mindset (nice to have, growing in importance)
Bring a builder mindset — comfort with emerging technologies and a willingness to get hands‑on, prototyping low‑complexity solutions alongside Solutions Architects to demonstrate value and build technical credibility with customers.

A day in the life

HCLS customers are rapidly expanding their relationship with AWS across central IT and Lines of Business. You independently own your workstreams. On any given day, you might be: working with a customer stakeholder to shape an opportunity through scoping and architecture discussions; driving adoption through enablement or hands‑on engagement; escalating a delivery issue before it becomes a fire; or presenting initiative status at a customer governance meeting. You partner closely with Global Account Managers and Solutions Architects, and operate with entrepreneurial ownership throughout the customer journey.

Basic Qualifications

7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Bachelor's degree in science, technology, engineering, math, business or equivalent

Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

PMP certification, or SCRUM/Agile, SAFe certification

Experience implementing cloud services including migrations and modernization projects or similar

Experience solving problems with technology in the Healthcare/Life Sciences Industry

Track record of independently owning and delivering complex, multi-stakeholder initiatives with ambiguous scope

Demonstrated ability to engage senior business leaders and communicate in business outcomes

AWS certifications (Solutions Architect Associate, AI Practitioner) or equivalent cloud architecture knowledge. Experience with GenAI, agentic AI, or data platform initiatives

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)