Senior Customer Solutions Engineer, gTech Sustainability

Google; San Francisco (CA); On-site; USD 147,000 - 216,000; Full time

Job summary

A leading tech company seeks a Senior Customer Solutions Engineer for its gTech Sustainability team. This role involves developing innovative solutions for environmental sustainability using Google technology. The ideal candidate will possess strong technical and leadership skills, with a focus on collaboration and problem-solving. Join a dynamic team committed to improving customer experiences and sustainability efforts globally.

Benefits

Bonus

Equity

Benefits

Qualifications

• 6 years of experience coding with Java, C/C++, or Python.
• Experience in managing internal/external partners or customers.

Responsibilities

• Collaborate with Product Managers and Software Engineers on sustainability solutions.
• Analyze and resolve complex technical problems related to data.
• Manage stakeholders and deliver solutions.

Skills

Technical troubleshooting

Analytical problem solving

Communication

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Tools

Google Cloud ML

Neural Networks

Job description

Senior Customer Solutions Engineer, gTech Sustainability

corporate_fare Google place Sunnyvale, CA, USA; San Francisco, CA, USA

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info_outline X Info Note: By applying to this position, you will have the opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; San Francisco, CA, USA.

Minimum Qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience in technical troubleshooting and managing internal/external partners or customers.

Preferred Qualifications

• Experience with Google Cloud ML deployments and Neural Networks (Computer Vision) models.
• Knowledge/experience in sustainability, particularly waste and recycling.
• Strong technical leadership, project management, analytical problem solving, and troubleshooting skills.
• Excellent verbal and written communication skills, comfortable in both business and technical discussions.
• Ability to work independently in ambiguous environments with minimal guidance.

About the Job

gTech Ads supports all support, media, and technical services for customers across our Ad products stack. We help our customers maximize their use of our products and guide them when they need assistance. Our services range from enabling self-help and in-product support to providing complex technical and measurement solutions, including bespoke and scalable support for millions of customers worldwide. We partner with Sales, Product, and Engineering teams within Google to develop innovative solutions, tools, and services to improve our products and customer experience. As a global, cross-functional team, we ensure our customers get the best return on investment with Google and remain a trusted partner.

gTech’s new Sustainability team seeks a Senior Customer and Partner Solutions Engineer to collaborate with Google's product areas, other Alphabet bets, large strategic clients, think tanks, and not-for-profits to develop innovative solutions for a more environmentally sustainable future, leveraging Google technology.

Google creates products and services that improve the world, and gTech helps bring these to life. Our trusted advisors support customers globally with solutions rooted in our technical expertise, product knowledge, and understanding of complex customer needs. Whether creating bespoke solutions or scalable tools, our goal is to ensure customers benefit fully from Google products.

Learn more about gTech in our video.

The US base salary range for this full-time role is $147,000-$216,000 plus bonus, equity, and benefits. Salary is determined by role, level, and location, with individual pay influenced by work location, skills, experience, and education. Your recruiter can provide specific details during the hiring process.

Note: The listed compensation reflects base salary only, excluding bonus, equity, or benefits. Learn more about Google benefits.

Responsibilities

• Collaborate with Product Managers and Software Engineers to develop or improve sustainability solutions for users, partners, and clients.
• Analyze and resolve complex technical problems related to data and solutions development.
• Manage stakeholders, including internal teams and external partners, providing feedback, maintaining communication, and delivering solutions.
• Identify opportunities to optimize and automate workflows across product areas.

Google is an equal opportunity employer committed to diversity, belonging, and legal compliance. We value a workforce that reflects our users and foster an inclusive culture. See our policies and rights information for more details.

English proficiency is required for global collaboration unless otherwise specified. Google does not accept agency resumes and is not responsible for fees related to unsolicited resumes.