Senior Customer Solutions Engineer

Luminance; San Francisco (CA); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401K with 4% matching contribution

Life Insurance (Basic, Voluntary &

Birthday leave

20 days PTO per year

Training & Development budget

Job summary

Luminance is seeking a Senior Customer Solutions Engineer to deepen our AI platform integrations for enterprise customers. You will collaborate with sales and product teams to translate customer needs into actionable technical solutions, ensuring smooth deployments.

In this role, you will build and document APIs, SDKs, and reference architectures while maintaining strong relationships with developers and customers.

Qualifications

• Bachelor's or Master's in Computer Science, Software Engineering, or a related technical field.
• At least 2 years at a SaaS vendor, preferably in AI and/or Cybersecurity.
• Strong technical skills with software development, system integration, and developer resources.
• Experience with JavaScript, NodeJS, Python or equivalent.
• Excellent interpersonal and communication skills for customer-facing roles.

Responsibilities

• Collaborate with Account Executives and Customer Success to deliver seamless technical experiences.
• Serve as a technical expert on Luminance's platform and highlight integration benefits.
• Understand use cases and integration requirements to propose best solutions.
• Build integrations for customers ensuring seamless workflows across platforms such as Salesforce, ServiceNow, Slack.
• Be the main contact for managing integration issues and challenges.
• Develop reusable tools, APIs, SDKs, and enablement resources for faster integration.
• Create and maintain API documentation and Reference Architectures to support developers.
• Coordinate with Support and Technical Operations to resolve issues.
• Gather feedback from developers to improve tools and processes.

Skills

JavaScript

NodeJS

Python

Customer-facing

System integration

Education

Bachelor's or Master's in CS/SE

Tools

APIs

SDKs

Job description

About Luminance

Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World' and Inc. 5000's ‘Fastest Growing Companies in America', Luminance is transforming how legal teams work around the world.

About Luminance

Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World' and Inc. 5000's ‘Fastest Growing Companies in America', Luminance is transforming how legal teams work around the world.

We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.

The opportunity

A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers as well as delivering integrations that work for them.

What You'll Do

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences
• Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide
• Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack
• Be the key point of contact for managing integration issues and challenges
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration
• Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes

Requirements

• Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• At least 2-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written
• Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge
• Ability to work in an innovative and fast-paced environment while delivering to deadlines
• Organized with excellent time management skills and the ability to prioritize effectively
• Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401K with 4% matching contribution
• Life Insurance (Basic, Voluntary & AD&D)
• Birthday leave
• 20 days PTO per year
• Training & Development budget