Senior Customer Solutions Engineer

Westinghouse Electric Company; Cranberry Township (Butler County); On-site; USD 85,000 - 107,000; Full time

Job summary

Westinghouse Electric Company is seeking a Senior Customer Solutions Engineer to lead business unit and engineering teams in developing and supporting digital tools, SaaS, and data analytics offerings for utility customers.

You will report to the Customer Solutions Manager, Digital Optimization Solutions, based in Cranberry Township, PA, with travel to US and Canadian sites about 10% of the time. This role emphasizes business development and customer relationship management.

Qualifications

• Bachelor's degree in Engineering, Project Management, Business or related technical discipline.
• 5+ years of technical experience leading small to medium offers.
• Familiar with software for nuclear power plants.
• Familiar with the sales cycle from lead generation to order entry.

Responsibilities

• Demonstrate product knowledge of the Digital Optimization Solutions offerings, including SaaS and data analytics products.
• Support growth of relationships with utility customer engineers and management to position Westinghouse as a consultative partner.
• Analyze voice of customers and influence the product roadmap and focus segments.
• Assist in financial forecasting and contract changes.

Skills

Leadership

Customer relations

Business development

Communication

Education

Bachelor's degree

Tools

Microsoft D365

Job description

About the role:

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Senior Customer Solutions Engineer,youwill lead business unit and engineering teams in developing, offering, and supporting products and services that provide our utility customers with solutions to their technical problems. You will be responsible for defining and offering customer solutions in the areas of digital tools. These digital tools include Software as a Service (Saas) product offerings and Data Analytics. Additionally, you will propose engineering service solutions. You will typically prepare medium-sized offers spanning multiple months to a year or more to address our customers' needs and strategic projects.

You will report to the Customer Solutions Manager, Digital Optimization Solutions and will be based out of our Cranberry Township, PA facility. Travel to US and Canadian customer sites and industry conferences is required, approximately 10%.

Key Responsibilities:

• Demonstrate product knowledge of the offerings within the Digital Optimization Solutions product line, including the areas of:
  • Implementation of Software as a Service (SaaS) products for Configuration Management, Obsolescence Management and others
  • Data Analytics products to support effective customer decision making
• Support the growth of business relationships with utility customer engineers and management to position Westinghouse as a consultative partner in the marketplace.
• Analyze voice of customers and work with Digital Optimization Solutions product leaders to manage the product roadmap and position Digital Optimization Solutions to be the leader in all focus segments.
• Assist in financial forecasting to provide an accurate assessment of both financial timing and results for opportunities
• Assist Project Managers and Contract Managers on contract changes.
• Facilitate opportunity management and interface with Account Teams and Sales Teams to maintain the opportunity database (Microsoft D365). Additional interface support activities include Growth Planning, Key Opportunity Review, Marketing Material, and Capture Plan Development.
• Assist Product Managers in the development and implementation of strategic plans, ranging from individual product strategies to platform level business plan.
• Complete development opportunities such as contributing to project execution work on a project within the portfolio to deepen product understanding and customer relationships. Although this role has a priority on business development, there is potential for technical development within the relevant product line in conjunction with business needs.
• Communicate effectively with Westinghouse leadership, conveying both technical and financial information.
• Support Customer inquiries and product troubleshooting, capture voice‑of‑customer feedback and communicate this feedback to internal stakeholders to drive continuous product and service improvement.

Qualifications:

• Bachelor's degree required. Applicable disciplines are Engineering, Project Management, Business, or related technical discipline.
• 5+ or more years of related experience in a technical field with a demonstrated history of leading small to medium complexity offers to successful completion of winning the order.
• Familiar with customer requirements related to software to support nuclear power plants.
• Familiar with the sales cycle of lead creation, opportunity identification, request for proposal analysis, offer development, and order entry.

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $85,200 to $106,500 per year.

#LI-Hybrid

Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
• Wellness Programs designed to support employees in maintaining their health and well‑being including Employee Assistance Program providing support for our employees and their household members
• 401(k) with Company Match Contributions to support employees' retirement
• Paid Vacations and Company Holidays
• Opportunities for Flexible Work Arrangements to promote work‑life balance
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
• Global Recognition and Service Programs to celebrate employee accomplishments and service
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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