Senior Customer Service Specialist – Hybrid/Remote

CAS

Columbus (OH)

Hybrid

USD 33,000 - 35,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Retirement benefits

Paid leave (vacation/sick/holidays)

Work from anywhere (4 weeks)

Job summary

The American Chemical Society (ACS) is hiring a Senior Customer Service Representative for its Columbus, OH site. You will work in a team-based Contact Center handling inbound inquiries via multiple channels and support a global client base.

The role operates on a hybrid schedule, with two onsite days weekly. Requirements include proficiency with Excel/Word/Outlook, Salesforce Service Cloud, and CRM/contact center software.

Qualifications

Analytical mindset for troubleshooting and issue resolution.
Strong communication across email, chat, phone, and mail channels.
Ability to learn new ACS hardware/software quickly.
Reliable and collaborative team player in a fast-paced contact center.

Responsibilities

Handle 1st level customer support for multiple ACS departments.
Troubleshoot technical questions and access issues across ACS products.
Respond accurately to customer inquiries and ensure end-to-end resolution.
Assist with special projects and testing of customer feedback.
Support short- and long-term tasks within performance review processes.
Collaborate with other divisions and teams to maintain high-quality service.

Skills

Analytical thinking

Communication skills

Learning agility

Dependability

Customer service mindset

Tools

Salesforce Service Cloud

CRM systems

Contact center software

Microsoft Excel

MS Word / Outlook

Job description

The role operates on a hybrid schedule, with two onsite days weekly. Requirements include proficiency with Excel/Word/Outlook, Salesforce Service Cloud, and CRM/contact center software.

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