Senior Customer Service Specialist

Jobot; Indianapolis (IN); On-site; USD 50,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing exceptional customer service in the healthcare sector. This role offers a unique opportunity for a seasoned professional to make a significant impact while enjoying a flexible work environment. You'll be responsible for addressing client inquiries, resolving complex issues, and ensuring satisfaction through your expertise. The company values integrity, teamwork, and personal growth, making it an ideal place for those who want to contribute meaningfully while balancing work and life commitments. If you're passionate about customer service and ready for the next step in your career, this position is perfect for you.

Benefits

Flexible Hours

Support for Mental Health Days

Professional Growth Opportunities

Inclusive Work Environment

Qualifications

• Minimum 5 years in customer service, ideally in healthcare.
• Proven experience as an adjuster or independent insurance adjuster.

Responsibilities

• Provide exceptional customer service and resolve inquiries.
• Handle complex issues and escalate as necessary.

Skills

Customer Service

Communication Skills

Problem Solving

Detail-oriented

Organizational Skills

Education

5+ years in Customer Service

Experience in Healthcare Industry

Tools

Customer Service Software

Job description

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This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $55,000.00/yr

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Job details

Flexible Hours and location - Indianapolis area Opportunity!

This Jobot Job is hosted by Anna Burk

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $50,000 - $55,000 per year

A Bit About Us

We are proud to serve our clients as an independent insurance provider in Indiana -

What We Value

Family First We respect and support your life outside of work. Need to pick up your kids? Go for it. Need a mental health day? We've got you.

People Over Profits We invest in people, not just positions. Your growth is our mission.

Teamwork & Trust We’re in this together—through wins, challenges, and everything in between.

Purpose-Driven Work What you do here matters. Our work directly impacts lives, and we don’t take that lightly.

Authenticity Bring your full self to work. We celebrate diversity, individuality, and real connection.



Why join us?


We understand that life doesn’t stop outside the office, and we wholeheartedly support a culture that prioritizes family, flexibility, and fulfillment. Whether you're a seasoned professional or just starting out, you’ll find a meaningful role here where your voice matters, your efforts are seen, and your work makes a difference.

Rooted in integrity, compassion, and collaboration, we take pride in creating a workplace that honors balance, celebrates milestones (big and small), and builds people up—personally and professionally.

Job Details

Our growing organization is seeking a seasoned Permanent Senior Customer Service Specialist. This is an exceptional opportunity for a motivated and detail-oriented professional with a strong background in customer service and insurance adjustments. The ideal candidate will have a minimum of 5 years of experience in a similar role, preferably within the healthcare industry, and will be responsible for providing top-tier customer support, handling complex queries, and directing calls. This role is integral to ensuring our clients receive the highest level of service, and as such, demands a highly skilled, dedicated, and professional individual.

Responsibilities

As a Permanent Senior Customer Service Specialist, your primary responsibilities will include

• Providing top-notch customer service to clients, addressing their inquiries, resolving their issues, and ensuring their overall satisfaction.
• Handling complex customer service issues, escalating them to the relevant departments when necessary.
• Acting as an independent insurance adjuster, reviewing and settling claims in a timely and efficient manner.
• Answering and directing calls, ensuring all communications are handled professionally and promptly.
• Maintaining detailed records of customer interactions and transactions, documenting details of inquiries, complaints, and comments, as well as actions taken.
• Collaborating with the customer service team to streamline processes, improve service levels, and enhance customer satisfaction.
• Training junior customer service staff on best practices and procedures.
  
  

Qualifications

To be successful in this role, the candidate must possess the following qualifications

• A minimum of 5 years of experience in a customer service role, preferably within the healthcare industry.
• Proven experience as an adjuster or an independent insurance adjuster.
• Exceptional communication skills, both verbal and written, with the ability to effectively handle and direct calls.
• Detail-oriented with strong organizational skills and the ability to multitask.
• Strong problem-solving skills with the ability to handle complex customer service issues.
• Proficient in the use of customer service software, databases, and tools.
• A positive attitude and the ability to work effectively in a team.
• Exceptional interpersonal skills with the ability to build strong relationships with clients.
• A high level of professionalism and a customer-focused approach.
  
  

Join our team and play a pivotal role in delivering superior service to our valued clients in the healthcare industry. We are excited to meet candidates who are passionate about customer service and are ready to take their career to the next level.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Want to learn more about this role and Jobot?

Click our Jobot logo and follow our LinkedIn page!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services, Technology, Information and Internet, and Hospitals and Health Care

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