Senior Customer Service & Sales Specialist

Tailored Brands, Inc.; Mayfield Heights, Northern (OH, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly rates

Flexible schedules

Tuition reimbursement

Generous employee discount on first-pu

Ongoing discounts on Tailored Brands

Job summary

K&G Fashion Superstore, part of Tailored Brands, Inc., is hiring a Senior Customer Service Representative to deliver a world-class customer experience and support daily store operations. You will assist with cash handling, merchandising, and guest inquiries while promoting the brand’s values and promotions.

The role emphasizes customer-ready service, adaptability to programs, and teamwork across all levels to maintain a positive work environment and high standards of service.

Qualifications

• Customer service culture focused on delivering a world-class experience.
• Desire to learn and adapt to new programs.
• Ability to work well with associates at all levels and contribute to a positive work environment.

Responsibilities

• Assist with register opening and closing procedures and monitor cash handling.
• Respond to customer inquiries and needs with suggestive selling techniques.
• Assist with replenishing merchandise and maintaining store layout and floor stock areas.
• Maintain knowledge of product knowledge, promotions, and POS instructions.

Skills

Customer service

Teamwork

Communication

Tools

POS system

Cash handling

Job description

K&G Fashion Superstore, part of Tailored Brands, Inc., is hiring a Senior Customer Service Representative to deliver a world-class customer experience and support daily store operations. You will assist with cash handling, merchandising, and guest inquiries while promoting the brand’s values and promotions.

The role emphasizes customer-ready service, adaptability to programs, and teamwork across all levels to maintain a positive work environment and high standards of service.