Senior Fashion Retail Customer Experience Specialist

Tailored Brands, Inc.; Mayfield Heights (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rates

Flexible schedules

Tuition reimbursement

Generous employee discount on first 1-

Ongoing discounts on Tailored Brands

Job summary

K&G Fashion Superstore is seeking a Senior Customer Service Representative to join our team in Mayfield Heights, OH.

You will deliver a world-class customer experience, assist with register procedures, handle returns and exchanges, replenish merchandise, and stay knowledgeable about products and promotions.

This role offers competitive hourly pay, flexible schedules to fit your availability, tuition reimbursement, and employee discounts on purchases at Tailored Brands stores.

Qualifications

• Experience in customer service or retail environment.
• Ability to work with associates at all levels and contribute to a positive work environment.
• Comfort handling cash, returns, exchanges, and store transactions following SOPs.

Responsibilities

• Assisting with register opening/closing procedures and monitoring cash handling; perform audits and end-of-shift drawer counts.
• Incorporating suggestive selling techniques when assisting customers and responding to inquiries and needs.
• Assisting with replenishing merchandise, store layout, recovery, and floor stock maintenance.
• Maintaining knowledge of product information, promotions, and advertisements.

Skills

Customer service

Team collaboration

Cash handling

Suggestive selling

Tools

POS system

Job description

K&G Fashion Superstore is seeking a Senior Customer Service Representative to join our team in Mayfield Heights, OH.

You will deliver a world-class customer experience, assist with register procedures, handle returns and exchanges, replenish merchandise, and stay knowledgeable about products and promotions.

This role offers competitive hourly pay, flexible schedules to fit your availability, tuition reimbursement, and employee discounts on purchases at Tailored Brands stores.