Bilingual English and Spanish Senior Customer Service Representative - Remote in Mainland USA

Freddie Mac; Dallas (TX); Remote; USD 69,000 - 75,000; Full time

Job summary

A leading healthcare services organization is seeking a dedicated customer service representative to handle patient billing inquiries. This role offers a supportive work environment and opportunities for career advancement. Candidates should be bilingual in English and Spanish, with a strong background in customer service. The position allows for remote work within the Mainland USA, making it a flexible job opportunity.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contributions

Flexibility to work remotely

Supportive and collaborative work environment

Qualifications

• 2+ years of customer service experience or experience in a medical office, health care, or call center.

Responsibilities

• Answer a high volume of calls from patients regarding billing inquiries.
• Process adjustments, refunds, and perform manual sales.
• Research, troubleshoot, and resolve complex billing issues.

Skills

Bilingual fluency in English and Spanish

Customer Service

Proficiency with computers

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $33.22 per hour
- Comprehensive benefits package including equity stock purchase and 401k contributions
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely within the Mainland USA
- Supportive and collaborative work environment
- Chance to make a positive impact on the health of communities served

What to Expect (Job Responsibilities):
- Answer a high volume of calls from patients or their representatives regarding billing and payment inquiries
- Process adjustments, refunds, and perform manual sales
- Evaluate and respond to written billing inquiries, including updating invoices
- Research, troubleshoot, and resolve complex billing issues and customer complaints
- Maintain tracking log of escalated patient correspondence and provide updates to leadership

What is Required (Qualifications):
- High School Diploma or GED
- Must be 18 years of age or older
- Bilingual fluency in English and Spanish
- 2+ years of customer service experience or experience in a medical office, health care, or call center
- Proficiency with computers and Windows PC applications

How to Stand Out (Preferred Qualifications):
- Experience in the healthcare field
- Knowledge of billing, finance, and eligibility processes
- Ability to translate healthcare-related jargon into simple instructions for customers

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