Senior Customer Service Representative - R0059656

Wolters Kluwer N.V.; California (MO); Hybrid; USD 34,000 - 58,000; Full time

Job summary

Wolters Kluwer N.V. is seeking a Senior Customer Service Representative to provide advanced support, handle complex orders, and mentor junior staff. You will manage multi-jurisdictional searches, oversee the full order lifecycle from inquiry to invoicing, and ensure high-quality service for diverse clients.

The role requires strong communication, CRM expertise, and leadership to drive customer satisfaction and operational efficiency in a fast-paced environment.

Qualifications

• Experience handling multi-jurisdictional search and filing requests.
• Ability to manage end-to-end order process (inquiries to invoicing and follow-up).
• Experience conducting UCC/lien searches and reviewing reports.
• Strong mentorship and leadership to junior associates.
• Build and maintain client relationships with excellent service.
• Ensure accuracy and quality of services and products.
• Ability to file UCC financing statements/amendments and record documents.
• Assist with client onboarding and maintaining internal reference materials.
• Stay up-to-date with industry trends and product knowledge.

Responsibilities

• Manage multi-jurisdictional search and filing requests.
• Oversee order process from inquiry through invoicing.
• Conduct UCC/lien searches and review results.
• Handle complex inquiries using system knowledge.
• Mentor junior associates.
• Maintain client relationships and deliver high-quality service.
• Ensure accuracy of services and products.
• Manage filing of UCC financing statements/amendments.
• Assist with client account setup and internal reference materials.
• Keep up-to-date with industry trends.

Skills

Advanced communication

Leadership

Customer insight

CRM expertise

Process improvement

Industry knowledge

Team player

Tools

CRM software

Vendor management systems

Job description

**Senior Customer Service Representative - R0059656**About the Role:As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems. You will act as a resourceful team member, contributing significantly to customer satisfaction and operational efficiency. Responsibilities:* Manage multi-jurisdictional search and filing requests.* Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow-up* Responsible for conducting UCC/lien searches, preparing and reviewing reports, reviewing search results from vendors/correspondents and/or jurisdictions.* Manage complex customer inquiries utilizing industry and internal system knowledge. Convert inquiries into actionable orders.* Provide mentorship and support to junior associates.* Build and maintain client relationships by providing excellent customer service.* Oversee and ensure accuracy as well as quality of services and products.* Responsible for filing UCC financing statements/amendments and recording documents.* Assist with client account set up and maintenance.* Assist with maintaining internal reference materials.* Maintain up-to-date knowledge of industry trends and company products. Skills:* Advanced Communication: Highly effective in both verbal and written exchanges.* Customer Insight: Deep understanding of customer behavior and needs.* Leadership: Capable of mentoring junior associates and leading by example.* CRM Expertise: Proficient in advanced use of CRM and other support software.* Process Improvement: Skilled in optimizing customer service operations.* Industry Knowledge: Updated knowledge of relevant industry trends.* Must be a positive team player and be able to effectively communicate with colleagues and clients.* Work and thrive in a fast-paced, high-energy environment.**Disclaimer**: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$34,000.00 - $57,500.00 USDThis role is eligible for Bonus.*Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*