Senior Customer Service Representative - National Remote

Freddie Mac; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization in the healthcare services sector, offering a vibrant and inclusive work environment. This role provides an exciting opportunity to leverage your customer service skills while supporting clients with their needs. Enjoy the flexibility of remote work from anywhere in the U.S., along with comprehensive benefits including a 401k contribution and stock purchase options. The company fosters career advancement and provides on-the-job training to enhance your skills. If you are passionate about making a difference in the lives of others and thrive in a collaborative setting, this position is perfect for you.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

On-the-job training

Flexible remote work

Qualifications

• High school diploma or GED is required.
• 1+ years of experience in customer service is preferred.

Responsibilities

• Serve as a resource for team members and handle escalated customer issues.
• Assist customers with benefits, billing, and authorizations.

Skills

Customer Service

Problem Solving

Bilingual (English/Spanish)

Computer Skills

Education

High School Diploma or GED

Tools

Windows PC Applications

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

1. Salary up to $33.22 per hour
2. Comprehensive benefits package, including equity stock purchase and 401k contribution
3. Opportunity for career advancement and growth within the organization
4. Flexibility to work remotely from anywhere within the U.S.
5. Supportive and inclusive work environment focused on diversity and health equity
6. On-the-job training provided to enhance skills and knowledge

What to Expect (Job Responsibilities):

1. Serve as a resource or Subject Matter Expert (SME) for team members and internal customers
2. Handle escalated calls and resolve complex customer issues effectively
3. Answer incoming calls and identify customer needs related to benefits, billing, and authorizations
4. Assist customers in navigating company websites and encourage self-sufficiency
5. Research and resolve complex issues through collaboration with support resources

What is Required (Qualifications):

1. High school diploma / GED or equivalent work experience
2. Must be 18 years of age or older
3. Familiarity with computer and Windows PC applications
4. Ability to work any of the 8-hour shift schedules during normal business hours
5. Completion of Customer Service training classes with demonstrated proficiency

How to Stand Out (Preferred Qualifications):

1. 1+ years of experience as a Customer Service Representative or in a similar office or call center setting
2. Bilingual and fluent in English/Spanish

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.