Senior Customer Service Representative 5802 E. Virginia Beach Blvd #18, Norfolk, VA, United Sta[...]

Tailored Brands, Inc.; Norfolk (VA); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Competitive hourly rates

Flexible schedules

Tuition reimbursement

Employee discounts on purchases

Job summary

K&G Fashion Superstore in Norfolk, VA is hiring a Senior Customer Service Representative to deliver a world-class shopping experience at our 5802 E. Virginia Beach Blvd location. You will assist customers, handle transactions, and support store operations.

The role emphasizes friendly communication, accuracy in cash handling, and teamwork with management and associates. Flexible schedules and a commitment to service excellence are valued, with opportunities for tuition reimbursement and employee

Qualifications

• Customer service experience preferred.
• Ability to work in a fast-paced retail environment.
• Strong communication and problem-solving skills.

Responsibilities

• Assisting management with register opening/closing procedures, monitoring cash handling, audits, and end-of-shift drawer counts.
• Handling customer inquiries, returns, exchanges, store credits, and discounted transactions.
• Stock replenishment, store layout, housekeeping, and floor stock monitoring.

Job description

## Senior Customer Service Representative5802 E. Virginia Beach Blvd #18, Norfolk, VA, United States, 23502Apply NowGet Job MatchesJob ID41436417Brand NameK&G Men's Company LLCJob FunctionStores - Sales SupportShiftVariableLocation5802 E. Virginia Beach Blvd #18, Norfolk, VA, United States, 23502Location Name00600 Norfolk**Senior Customer Service Representative**For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.**We Have Immediate Openings – Start Right Away!*** Competitive hourly rates* Flexible schedules to meet your availability!* Tuition reimbursement* Generous employee discount on first purchase* Ongoing discounts on purchase made at any Tailored Brands store.**What You Bring:*** Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.* Desire to learn and adapt to new programs.* Ability to work well and consult with associates at all levels and contribute to a positive work environment.Our **Senior Customer Service Representatives** are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to:* Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.* Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.* Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas,* Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements.**Physical Requirements**Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.