Senior Customer Service Representative 5 Stergis Way, Dedham, MA, United States, 02026 Stores -[...]

TMW Merchants LLC; Dedham (MA); On-site; USD 21,463 - 27,896; Full time

Benefits offered by this job

Competitive hourly rates

Flexible schedules

Tuition reimbursement

Employee discount

Job summary

TMW Merchants LLC is seeking a Senior Customer Service Representative at their Dedham, MA location. This role emphasizes a culture of customer-obsession where you'll assist in various operations such as cash handling, merchandise replenishment, and customer inquiries.

Offering competitive hourly pay between $15.58 - $20.25, flexible schedules, and employee discounts, this position is perfect for individuals eager to grow in a dynamic retail environment.

Qualifications

• Experience in providing a world-class customer experience.
• Ability to work well in a team-focused environment.
• Familiarity with cash handling and POS systems.

Responsibilities

• Assist with register opening and closing procedures.
• Use suggestive selling techniques to assist customers.
• Maintain store cleanliness and organization.

Skills

Customer service

Ability to learn new programs

Team collaboration

Job description

## Senior Customer Service Representative5 Stergis Way, Dedham, MA, United States, 02026Apply NowGet Job MatchesJob ID42523825Brand NameK&G Men's Company LLCJob FunctionStores - Sales SupportShiftVariableLocation5 Stergis Way, Dedham, MA, United States, 02026Location Name00027 Dedham**Senior Customer Service Representative**For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.**We Have Immediate Openings – Start Right Away!**• Competitive hourly rates• Flexible schedules to meet your availability!• Tuition reimbursement• Generous employee discount on first purchase• Ongoing discounts on purchase made at any Tailored Brands store.**What You Bring:**• Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.• Desire to learn and adapt to new programs.• Ability to work well and consult with associates at all levels and contribute to a positive work environment.Our **Senior Customer Service Representatives**are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to:• Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents• Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.• Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas,• Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements**Physical Requirements**Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Pay Range: $15.58 - $20.25/hourly**Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.*