Senior Customer Service Representative

CVS Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Senior Customer Service Representative for their American Health Holdings Medical Management team, enhancing service delivery in a dynamic environment. Candidates should possess call center and medical experience, demonstrating strong service skills, attention to detail, and the ability to work within a team. This role offers competitive pay with comprehensive benefits supporting diverse employee needs.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings and counseling

Tuition assistance

Qualifications

• 1+ year of call center experience required.
• 1+ years of medical/healthcare experience preferred.
• Familiarity with basic medical terminology is a plus.

Responsibilities

• Provide high-level customer service in a fast-paced environment.
• Promote effectiveness of healthcare services.
• Coordinate service delivery proactively.

Skills

Customer service skills

Attention to detail

Proactive identification of issues

Telephonic communication

Organizational skills

Education

High School diploma or equivalent

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
This position is for a Senior Customer Service Representative with American Health Holdings Medical Management Customer Service Department. This role is part of a fast-paced environment in which high level customer service is a must. Promotes and supports quality effectiveness of healthcare services.

Required Qualifications

• 1+ year of call center experience.
• 1+ year of service/providing solutions.
• 1+ years of medical/healthcare experience.
• 1+ years of data entry experience.

Preferred Qualifications

• At least 2-4 years experience as an as a medical assistant, office assistant or other medical role experience is preferred.
• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
• Computer literacy to navigate through internal/external computer systems.
• Ability to effectively participate in multi-disciplinary team including internal and external participants.
• Familiarity with basic medical terminology.
• Effective communication, telephonic, and organization skills.
• High professionalism to interact with clients, internal departments, and vendors.

Education

• High School diploma, G.E.D. or equivalent experience.

Anticipated Weekly Hours

40

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
This position is for a Senior Customer Service Representative with American Health Holdings Medical Management Customer Service Department. This role is part of a fast-paced environment in which high level customer service is a must. Promotes and supports quality effectiveness of healthcare services.

Required Qualifications

• 1+ year of call center experience.
• 1+ year of service/providing solutions.
• 1+ years of medical/healthcare experience.
• 1+ years of data entry experience.

Preferred Qualifications

• At least 2-4 years experience as an as a medical assistant, office assistant or other medical role experience is preferred.
• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
• Computer literacy to navigate through internal/external computer systems.
• Ability to effectively participate in multi-disciplinary team including internal and external participants.
• Familiarity with basic medical terminology.
• Effective communication, telephonic, and organization skills.
• High professionalism to interact with clients, internal departments, and vendors.

Education

• High School diploma, G.E.D. or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $42.35

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.