Senior Customer Service Representative

Tailored Brands, Inc.; Roseville (MN); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

Tuition reimbursement

Generous employee discount on first-p

Ongoing discounts on Tailored Brands

Employee discount on first purchase

Job summary

K&G Fashion Superstore in Minnesota is seeking a Senior Customer Service Representative to deliver a world-class experience at the register and on the floor.

You will assist management with opening/closing procedures, handle cash, assist with replenishment, and maintain store layout and floor stock while guiding customers and colleagues. The role offers flexible hours, competitive wages, and benefits such as tuition reimbursement and employee discounts.

Qualifications

• Customer service-focused approach delivering world-class experience daily.
• Desire to learn and adapt to new programs.
• Ability to work with associates at all levels and contribute to a positive environment.

Responsibilities

• Assisting management with register opening/closing and cash handling audits.
• Incorporating suggestive selling and responding to customer inquiries.
• Replenishing merchandise, monitoring floor stock and maintaining store cleanup.

Skills

Customer service

Teamwork

Adaptability

Cash handling

Tools

POS system

Job description

Senior Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.

We Have Immediate Openings - Start Right Away! Competitive hourly rates Flexible schedules to meet your availability!

Benefits:

• Tuition reimbursement
• Generous employee discount on first purchase
• Ongoing discounts on purchase made at any Tailored Brands store.

What You Bring:

• Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Responsibilities:

• Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.
• Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.
• Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas, Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements.

Physical Requirements

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range:

$17.65 - $22.95/hourly We take into consideration an individual's skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.