Customer Service Vending Solutions

AFC Industries; Newton (IA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

A dynamic supply chain management company is seeking a Customer Service Vending Solutions representative in Newton, IA. This individual will manage supply chains for various industrial supplies and ensure high customer satisfaction. The role requires strong organizational skills, a high school diploma, and preferred experience in customer service and manufacturing environments. Competitive hourly pay of $22.00-$25.00 with comprehensive benefits.

Qualifications

• A High School Diploma or equivalent is required.
• Microsoft Excel experience preferred.
• Experience in a manufacturing environment with knowledge of cutting tools, abrasives, and MRO products preferred.
• Customer service experience is preferred.
• Relevant Military experience is a plus.

Responsibilities

• Supports customer production needs and company sales associates.
• Establish productive, professional relationships with key personnel in assigned customers.
• Deliver product in an accurate manner to customer plants.
• Utilize company technology to complete daily tasks, order generation, tracking, and routing.

Job description

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AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Customer Service Vending Solutions

BRIEF POSITION SUMMARY

• We are in search of a Team Member to provide exceptional support and service for our integrated supply program in Pella, Iowa. The supply chain specialist will be responsible to help manage the supply chain for various industrial supplies including cutting tools, abrasives, and MRO supplies. Support provided will include conversion of product, ordering stock, receiving stock, putting orders away, delivering product to the customer, and maintaining an organized environment.

DUTIES and RESPONSIBILITIES:

• Supports customer production needs and company sales associates.


• Understands company solutions, products, and services. Including limited technical product knowledge.


• Establish productive, professional relationships with key personnel in assigned customers.


• Maintain high customer satisfaction ratings that meet company standards.


• Unpack orders, checks accuracy of shipment and put stock away.


• Deliver product in an accurate manner to customer plants.


• Ensure appropriate customer stock levels, generates new orders for merchandise, obtains customer approval to place orders when required


• Provides communication and feedback to the sales representative and supervisor as appropriate to ensure full customer satisfaction.


• Utilize company technology to complete daily tasks, order generation, tracking, and routing.


• Participate in special projects and perform additional duties as required.

EDUCATION and EXPERIENCE:

• A High School Diploma or the equivalent is required


• Microsoft Excel experience preferred


• Experience in a manufacturing environment with knowledge of cutting tools, abrasives, and MRO products preferred


• Customer service experience is preferred


• Relevant Military experience a plus.

We are looking for applicants who are:

• Positive, professional, and proactive


• Customer-focused with strong customer service skills


• Comfortable and professional in both phone and email communication


• Punctual and have a consistent work history


• Organized, detail-oriented and able to prioritize multiple tasks


• Able to maintain a high degree of accuracy

Job Type: Full-time
Hourly Pay: $22.00-25.00
Work Hours: 8AM-5PM, Monday-Friday

Benefits:

• 401(k) matching


• Dental insurance


• Flexible spending account


• Health insurance


• Life insurance


• Paid time off


• Parental leave


• Vision insurance

Schedule:

• 8 hour shift


• Monday to Friday

Work Location: In person

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Flexible spending account


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

We are an AA/EEO/Veterans/Disabled employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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