Senior Customer Service Manager

Uline; Jefferson (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonus programs

Paid holidays

Tuition Assistance

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is seeking a Senior Customer Service Manager to empower our 90+ person contact center and lead front-line production and back-office operations.

You will develop managers and staff, review performance metrics, recruit and coach, and collaborate across departments to deliver exceptional customer service. Relocation assistance is available for qualified candidates.

Qualifications

• Bachelor’s degree required.
• 5+ years in customer service operations/management.
• Demonstrated leadership to coach and motivate a high-performing team.
• Effective communication with team, peers, and cross-functional partners.

Responsibilities

• Manage day-to-day operations of a 90+ person contact center.
• Guide and develop managers, team leads and representatives.
• Review daily/weekly metrics and drive performance improvements.
• Recruit, retain and motivate staff; deliver performance reviews and coaching.
• Collaborate with other departments to ensure exceptional customer service.

Skills

Leadership

Communication

Coaching

Education

Bachelor’s degree

Job description

705 Braselton Industrial Blvd, Braselton, GA 30517
Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Georgia Branch
705 Braselton Industrial Blvd, Braselton, GA 30517
Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Relocation assistance is available for qualified candidates.

Position Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

• Bachelor’s degree.
• 5+ years of experience in customer service operations and or management.
• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
• Effectively communicate with your team, colleagues, management and across other departments.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace.
All new hires must complete a pre-employment hair follicle drug screening.
All positions are on-site.
EEO/AA Employer/Vet/Disabled
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!