Senior Customer Service Manager

Uline; Irving (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Tuition Assistance Program

Best-in-class facilities

First-class fitness center

Best-in-class facilities

Fitness center

Job summary

A leading shipping materials distributor in Texas is seeking a Senior Customer Service Manager to oversee operations in a large contact center. You will lead and develop a team of managers and representatives, ensuring exceptional customer service. The ideal candidate has a Bachelor's degree and over 5 years of management experience in customer service. This role offers comprehensive benefits including health insurance and a competitive 401(k) plan, alongside generous paid time off.

Qualifications

• 5+ years of experience in customer service operations and/or management.
• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
• Ability to effectively communicate with teams and across departments.
• Effectively communicate with your team, colleagues, management and across other departments.

Responsibilities

• Manage day-to-day operations of 100+ person contact center.
• Guide and develop managers, team leads and representatives.
• Review reports to monitor performance metrics and make improvements.
• Recruit, retain and motivate staff for high customer service levels.
• Manage personnel matters including performance reviews.

Skills

Leadership skills

Effective communication

Team development

Customer service ops

Education

Bachelor’s degree

Job description

Senior Customer Service Manager

Uline – Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary. As a Senior Customer Service Manager, you will empower our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Responsibilities

• Manage day-to-day operations of 100+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

• Bachelor’s degree.
• 5+ years of experience in customer service operations and/or management.
• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
• Effectively communicate with your team, colleagues, management and across other departments.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

(#IN-TXMANC)
(#ZR-TXCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks. Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!