Senior Customer Service Liaison (Packaging)

Smurfit Westrock; Glendale (AZ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Structured training and development

Competitive compensation

Global packaging leader with focus on'

Sustainable, safety-focused culture

Job summary

Smurfit WestRock is seeking a Senior Assistant Customer Service to act as the primary liaison between customers, sales, and operations, ensuring a high-quality experience and on-time delivery. You will manage quotes, order processing, and inventory coordination while collaborating across plants to optimize production and customer satisfaction.

The role requires 1–3 years in manufacturing customer service, strong communication skills, and an eye for detail.

Qualifications

• High School Diploma or GED required; higher degree preferred.
• 1–3 years of manufacturing industry experience preferred.
• Customer service experience in a manufacturing environment.
• Strong attention to detail and process adherence.
• Excellent communication and problem-solving abilities.
• Ability to lift up to 10 lbs occasionally.

Responsibilities

• Facilitate quotes and provide accurate pricing to support customer needs and business objectives.
• Create new item specifications and support project setup to enable efficient production.
• Manage customer accounts by processing orders and inquiries, scheduling machine demand, and ensuring on-time delivery.
• Monitor order activity and inventory levels, proactively communicating risks or issues to customers and internal teams.
• Coordinate outside purchases for materials and services required in manufacturing customer projects.
• Produce and share reports and data insights with customers to support informed decision-making.
• Partner with the Quality Manager to research, troubleshoot, and resolve customer quality concerns.
• Serve as a key liaison between customers, sales, credit, and collections to ensure responsiveness and satisfaction.
• Collaborate with pre-pricing, production, planning, and shipping teams to align on specifications, schedules, and delivery timelines.
• Support plant leadership initiatives and contribute to overall business goals.
• Build strong cross-functional relationships to deliver a seamless and positive customer experience.

Skills

Customer service

Communication skills

Problem solving

Collaboration

Time management

Attention to detail

Organizational skills

Learning agility

Results oriented

Microsoft Office

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

AS/400

Kiwiplan

Amtech

JD Edwards

Salesforce

EDI

Microsoft Office

Job description

Smurfit WestRock is seeking a Senior Assistant Customer Service to act as the primary liaison between customers, sales, and operations, ensuring a high-quality experience and on-time delivery. You will manage quotes, order processing, and inventory coordination while collaborating across plants to optimize production and customer satisfaction.

The role requires 1–3 years in manufacturing customer service, strong communication skills, and an eye for detail.