Senior Customer Service Coordinator / Partner

MPI Products LLC; Town of Deerfield (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

MPI Products LLC in Deerfield, WI seeks a Senior Customer Service Partner to coordinate orders, shipment tracking, and carrier communication. You will enter orders, monitor inventory, and resolve delays while supporting sales, production, and warehouse teams.

The role requires 3+ years in IT support or related fields, strong customer service, and effective communication with both technical and non-technical staff. First shift hours apply.

Qualifications

• 3+ years of hands-on IT support, systems administration, networking, or related experience.
• High school diploma or GED required; IT/ Networking or related education preferred.
• Experience with Windows, Microsoft 365, Active Directory, networking, hardware, servers, backups, printers, and troubleshooting.
• Strong problem-solving and customer-service skills with ability to prioritize production-critical issues.
• Ability to communicate technical information clearly to both technical and non-technical employees.
• Ability to work independently while partnering with Corporate IT and plant leadership.

Responsibilities

• Serve as the main point of contact for order status updates, tracking info, and delivery questions via phone or email.
• Investigate and resolve shipping delays, lost/damaged goods, or billing questions.
• Process incoming customer orders and enter data into company systems.
• Monitor inbound and outbound inventory levels and reconcile discrepancies.
• Schedule pickup and delivery appointments with freight carriers and warehouse teams.
• Prepare and manage shipping documentation (bills of lading, packing slips).
• Collaborate with sales, production, and warehouse to prioritize rush orders and hit delivery targets.

Skills

IT support

Customer-service

Communication skills

Independent work

First Shift availability

Education

High school diploma/GED

IT/Networking education preferred

Tools

Windows

Microsoft 365

Active Directory

Networking

Servers/Backups

Printers/IT hardware

Job description

MPI - Deerfield, WI | Full-Time | First Shift

Build the Relationships that Keeps Our Products Moving to Our Customers

MPI is looking for an Senior Customer Service Partner to join our Deerfield, WI team and play a key role in providing an exceptional customer experience.

This is position manages communication between customers, warehouse and freight carriers to ensure orders are processed, shipped and delivered accurately and on time.

If you enjoy a role where no two days are exactly the same, this could be a great opportunity for you.

What You'll Do

• Serve as the main point of contact for order status updates, tracking info, and delivery questions via phone or email.
• Investigate and resolve shipping delays, lost/damaged goods, or billing questions.
• Process incoming customer orders and enter data into company systems.
• Monitor inbound and outbound inventory levels and reconcile discrepancies.
• Schedule pickup and delivery appointments with freight carriers and warehouse teams.
• Prepare and manage shipping documentation (such as bills of lading and packing slips).
• Work closely with sales, production, and warehouse personnel to prioritize rush orders and hit delivery targets.

What We’re Looking For

• 3+ years of hands-on IT support, systems administration, networking, or related experience, preferably in manufacturing.
• High school diploma/GED required; IT, networking, cybersecurity, or related education preferred.
• Experience with Windows, Microsoft 365, Active Directory, networking, hardware, servers, backups, printers, and troubleshooting.
• Strong problem-solving and customer-service skills with the ability to prioritize production‑critical issues.
• Ability to communicate technical information clearly to both technical and non‑technical employees.
• Ability to work independently while partnering with Corporate IT and plant leadership.
• Must be available for First Shift, with occasional on‑call, weekend, shutdown, and emergency support.

Experience That Will Make You Stand Out

• PLEX ERP / automotive manufacturing
• Manage logistics and transportation.
• Manage high‑value and VIP accounts.
• Manage customer software.
• Investigate root‑cause integration and account errors.
• Resolve customer issues.
• Collaborate with cross functional team members.
• Monitor inventory levels and past dues.

Why Join MPI?

You'll have the opportunity to own the relationships with our customers throughout North America, and make a direct impact on daily operations. This position offers variety, responsibility, professional growth, and the opportunity to work alongside both plant and corporate teams.

Equal Opportunity Employer

MPI is committed to providing equal employment opportunities to all qualified applicants and maintaining a respectful, inclusive workplace.