Senior Customer Service Clerk - Youth

City of Houston; Houston (TX); Sur place; USD 34 000 - 45 000; Plein temps

Résumé du poste

City of Houston's Houston Public Library is seeking Senior Customer Service Clerk – Youth to deliver welcoming service at public desks and by phone, and to engage with children, teens, and families through dynamic programs. This role emphasizes outreach, relationship-building with schools and community groups, and access to library resources.

You will support youth programming, assist with collections, and participate in evening/weekend shifts, contributing to a connected, inclusive library

Qualifications

• One year of clerical or customer service experience.
• Proficient computer skills and MS Office.
• Ability to communicate effectively orally and in writing.

Responsabilités

• Deliver exceptional customer service at public service desks and by phone.
• Plan, develop, and facilitate engaging library programs for children, teens, and families.
• Build and maintain partnerships with schools, childcare providers, and community organizations.
• Conduct outreach activities and represent the library at community events.
• Assist patrons in accessing library collections, online resources, databases, and technology.
• Support collection maintenance activities, including shelving and organization.
• Work a flexible schedule that includes evenings and weekends.
• Perform other related duties and special projects as assigned.

Connaissances

Customer service

Communication

Spanish (preferred)

Interpersonal skills

Teamwork

Outreach

Public service

Youth programs

Formation

High school diploma or GED

Associate’s or Bachelor’s degree may substitute

Outils

Microsoft Office

Description du poste

Applications Accepted From: All Persons Interested

Division: Customer Experience

Section: Various

Hours: Monday - Sunday, 8:00 am - 8:15 pm (varies)

*Subject To Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds.

Senior Customer Service Clerk – Youth

• Deliver exceptional customer service at public service desks and by phone, ensuring a welcoming and positive library experience for all customers.
• Plan, develop, and facilitate engaging library programs for children, teens, and families, including storytimes, STEAM activities, crafts, hands-on learning experiences, and after-school enrichment programs.
• Build and maintain partnerships with schools, childcare providers, and community organizations to promote library resources, services, and programs for youth and their caregivers.
• Conduct outreach activities and represent the library at community events, fostering awareness of library services and expanding access to educational and recreational opportunities.
• Assist patrons in accessing library collections, online resources, databases, and technology.
• Support collection maintenance activities, including shelving, shelf reading, organizing materials, and maintaining accurate collection order and appearance.
• Work a flexible schedule that includes evenings and weekends (Saturday and Sunday) on a rotating shift basis. Operating hours may include shifts between 8:00 a.m. and 8:15 p.m.
• Perform other related duties and special projects as assigned.

HPL serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries. For a listing of our locations, please visit www.houstonlibrary.org/hpl-locations

Applicants are encouraged to submit a Cover Letter and Resume when applying.

About Us

The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.

Working Conditions

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

Education Requirements

Requires a high school diploma or a GED.

Experience Requirements

One (1) year of clerical/customer service experience is required.

An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

License Requirements

None

• Proficient computer skills and working knowledge of Microsoft Office
• Experience working with people of diversebackgrounds.
• Ability to communicate effectively orally and inwriting.
• Strong interpersonal skills and the ability to collaborate withothers.
• Experience working with children and families.
• To better serve our diverse communities, fluency in a foreign language, especially Spanish is highly preferred.

Veteran Preference

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Selection / Skills Tests Required

None. However, the Department may administer a skill assessment evaluation.

Pre-Employment Screening

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Safety Impact Position

No

Pay Grade 12

Salary Information

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.