SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of New Jersey and Philadelphia; Voorhees Township (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Goodwill Industries of New Jersey and Philadelphia in Voorhees, NJ is hiring for a Donation-Utility Associate at our Voorhees store. You will handle transactions, assist customers, stock merchandise, and keep the sales floor neat while promoting our community programs.

Qualified applicants demonstrate strong customer service, honesty, reliability, and the ability to work flexible hours, including nights and weekends. Training will cross-train you for multiple duties to foster growth.

Qualifications

• Customer service ability to meet customer needs and resolve issues in a friendly and efficient manner.
• Honesty/Integrity: be truthful and credible in the workplace.
• Sound and timely decisions: use knowledge to impact goals; empower others to decide.
• Reliability: dependable and trustworthy.
• Enthusiastic: bring energy to tasks.
• Accuracy: perform work thoroughly and correctly.
• Ability to communicate and understand instructions in English.
• Flexible schedule on short notice, including nights, weekends and long hours.
• Meet physical demands of position.
• Vision corrected within normal limits.
• Ability to handle hectic work environment with occasional high stress.

Responsibilities

• Follow all Goodwill policies and safety procedures; maintain professional etiquette.
• Process register transactions, handle money, count a drawer, and solicit Round-Up donations achieving 40% monthly average.
• Engage customers with greeting, focus on customer, maintain a neat store, and manage the register line and announcements.
• Cross-train as Donation-Utility Associate and Barcoder to promote growth.
• Complete opening and closing procedures as needed.
• Stock and maintain sales floor with newly processed merchandise.
• Maintain a clean and organized sales floor and dressing rooms.
• Establish prices with on-site manager or supervisor.
• Use systems, phones and paging for announcements.
• Keep store interior/exterior neat and orderly (cleaning, vacuuming, etc.).
• Maintain clean personal appearance and wear uniform.
• Maintain regular attendance.
• All other essential duties as assigned.

Skills

Customer service

Honesty

Decision making

Reliability

Enthusiasm

Accuracy

English comms

Flexibility

Physical stamina

Vision

Stress management

Job description

Voorhees Store - Voorhees, NJ 08043

Overview

Salary Range:

$18.00 - $18.00 Hourly

Travel Percentage:

None

Description

SPECIFIC DUTIES

1. Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
2. Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
3. Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
4. Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
5. Train to complete opening and closing procedures as necessary.
6. Must stock and maintain sales floor with newly processed merchandise.
7. Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
8. Maintains sales floor by recovering sales floor and dressing rooms.
9. Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
10. Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
11. Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
12. Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
13. Regular attendance is required.
14. All other essential duties as assigned.

Benefits Overview

Benefit eligibility is tied to whether you are a full-time employee or part-time employee.

Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Qualifications

JOB QUALIFICATIONS

1. Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
2. Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
3. Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
4. Reliability The trait of being dependable and trustworthy.
5. Enthusiastic Ability to bring energy to the performance of a task.
6. Accuracy Ability to perform work accurately and thoroughly.
7. Ability to communicate and understand instructions, both verbal and written, in English.
8. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
9. Ability to meet physical demands of position.
10. Vision corrected to within normal limits.
11. Ability to function in a hectic work environment with occasional periods of high stress.