Senior Customer Quality & Reliability Manager

VanTran Industries, Inc.; Waco (TX, MN); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

VanTran Industries, Inc. seeks a Quality Manager to lead the VOC program and own RMA quality performance for strategic customers. You will drive customer satisfaction, warranty reduction, and reliability improvements across global power infrastructure projects.

You will collaborate with Engineering, Operations, Service, and Sales to deploy robust quality systems, lead audits, and mentor a growing team of quality professionals in a high-stakes manufacturing environment.

Competenze

• Bachelor's degree required in engineering or related technical discipline.
• Minimum 8 years in Quality Engineering, Customer Quality, Reliability Engineering, Field Service Quality, Warranty Management, or related roles.
• Minimum 3 years of leadership experience.

Mansioni

• Serve as Voice of the Customer (VOC) for strategic customers and manage customer quality interfaces.
• Lead customer quality reviews, executive business reviews, and scorecard meetings.
• Manage customer complaints, quality escalations, and corrective actions through containment and RCA.
• Develop and execute customer quality and reliability strategies to improve satisfaction and retention.
• Lead field failure investigations and analyze warranty claims, RMAs, and service data.
• Drive initiatives to reduce warranty costs and prevent recurring failures.
• Ensure deployment of customer-specific quality requirements across manufacturing, testing, and service.
• Mentor the RMA Quality Manager, Quality Engineers, and Quality Technicians; set priorities and expectations.
• Establish and monitor KPIs; drive continuous improvement through data analysis and cross-functional actions.

Conoscenze

Customer-facing leadership

Reliability engineering

Root cause analysis

Quality systems

Electrical equipment manufacturing

Field service quality

Formazione

Bachelor's Degree in Engineering

Descrizione del lavoro

VanTran Industries, Inc. seeks a Quality Manager to lead the VOC program and own RMA quality performance for strategic customers. You will drive customer satisfaction, warranty reduction, and reliability improvements across global power infrastructure projects.

You will collaborate with Engineering, Operations, Service, and Sales to deploy robust quality systems, lead audits, and mentor a growing team of quality professionals in a high-stakes manufacturing environment.