Senior Customer Quality Engineer (Onsite)

Collins Aerospace; Richardson (TX); On-site; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Vacation 3 weeks

401(k) with match

Tuition reimbursement

Student Loan Repayment

Life and disability insurance

Wellness program

Other voluntary coverages

Job summary

Collins Aerospace seeks a Customer Quality Engineer in Richardson, TX, onsite. You will build relationships with customers, monitor satisfaction metrics, and coordinate with operations to assess Mission Systems products and processes.

You will lead root-cause analyses and implement corrective actions to improve product quality. The role requires a STEM degree with 8+ years experience (or 5+ with advanced degree) and the ability to obtain a secret clearance; AS9100 experience is preferred.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) required; 8+ years of experience, or 5+ years with an Advanced degree.
• Experience with Quality Systems, including AS9100 standards.
• Experience applying quality tools and methodologies.
• Experience managing customer satisfaction metrics and implementing corrective actions.
• Must be able to obtain a secret clearance.

Responsibilities

• Build and maintain strong relationships with customers to ensure alignment with their requirements.
• Manage customer satisfaction metrics for assigned customers.
• Collaborate with operations, manufacturing, supply chain, and engineering teams to evaluate Mission Systems products and processes.
• Conduct root cause analysis for deficiencies and ensure timely implementation of corrective actions.
• Participate in cross-functional teams to drive product and process improvements.
• Interpret customer requirements and assess compliance with the current Quality Management System.
• Respond to customer issues requiring corrective action or impacting satisfaction.

Skills

Bachelor’s degree in STEM

Quality systems experience

Root cause analysis

Customer satisfaction metrics

Ability to obtain secret clearance

Education

Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM)

Advanced degree

Job description

Date Posted:

2026-10-30

Country:

United States of America

Location:

US-TX-RICHARDSON-461 ~ 3200 E Renner Rd ~ RENNER BLDG 461

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Active and existing security clearance required after day 1

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are seeking a Customer Quality Engineer to join our team in Richardson, TX. In this role, you will play a key part in ensuring customer satisfaction and driving quality improvements across multiple disciplines within Collins Aerospace. You will collaborate with customers and internal teams to evaluate products and processes, analyze root causes of deficiencies, and implement corrective actions. Your efforts will directly impact customer satisfaction metrics and product quality.

This is an onsite role in Richardson, TX

What You Will Do:

• Build and maintain strong relationships with customers to ensure alignment with their requirements.
• Manage customer satisfaction metrics for assigned customers.
• Collaborate with operations, manufacturing, supply chain, and engineering teams to evaluate Mission Systems products and processes.
• Conduct root cause analysis for deficiencies and ensure timely implementation of corrective actions.
• Participate in cross-functional teams to drive product and process improvements.
• Interpret customer requirements and assess compliance with the current Quality Management System.
• Respond to customer issues requiring corrective action or impacting satisfaction.

Qualifications You Must Have:

• Typically requires a Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) and minimum of 8 years of experience, or minimum of 5 years of experience with an Advanced degree.
• Experience with Quality Systems, including AS9100 standards.
• Experience applying quality tools and methodologies in a professional setting.
• Experience managing customer satisfaction metrics and implementing corrective actions.
• Must be able to obtain a secret clearance.

Qualifications We Prefer:

• Proficiency in Microsoft Office applications.
• Experience with problem-solving techniques and decision-making processes.
• Experience delivering presentations and communicating with diverse audiences.
• Experience planning and coordinating cross-functional efforts.

What We Offer:

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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