Senior Customer Quality Engineer

Centorrx; Peachtree City (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that values teamwork, responsibility, and innovation. This role offers the chance to engage in quality and project management while ensuring compliance with industry standards. You will be responsible for processing customer complaints and managing internal deviations, all while collaborating with various departments. The organization is committed to employee development, providing regular training and education reimbursement, along with a comprehensive benefits package that includes health coverage and a 401k match. If you are passionate about making a difference in a supportive environment, this opportunity is for you.

Benefits

Company health benefits

401k match up to 4.5%

Incentive bonuses

Education reimbursement

Self-serve break area with snacks

Regular training and coaching

Qualifications

• 3+ years of technical university studies and 5+ years in a similar role required.
• Specialist knowledge in quality and project management is essential.

Responsibilities

• Process customer complaints and internal deviations independently.
• Ensure compliance with standards and legal provisions.

Skills

Manufacturing processes expertise

Quality management guidelines knowledge

IT applications proficiency

Customer relationship management

Statistical quality management methods

Teamwork ability

Problem-solving skills

Conflict management knowledge

Excellent English communication

Analytical and conceptual skills

Education

Technical university studies (mechanical engineering, industrial engineering)

Tools

Office programs

Manufacturing Execution Systems (MES)

Quality Management (QM) system

Job description

650 Highway 74 South, United States | Peachtree City | Full-time

Job Description

• Independent customer complaint processing
• Initiating and participating in the processing of internal deviations
• Independent processing of change requests
• Targeted and trusting cooperation with internal and external interfaces (e.g. production areas, TS, CS, plant management, TCC/SEC and in particular the customer)
• Implementation of new projects on demand and according to specifications
• Independent compliance with standards, legal provisions (e.g. Working Hours Act, occupational safety regulations) and internal company regulations (SOPs, BVs, etc.)
• Responsible for the topicality of the product-related PMF (taking into account changes and effects on product transfer)

Qualifications

Knowledge acquired within the framework of at least 3 years of technical (technical) university studies (e.g. mechanical engineering, industrial engineering, etc.) and developed by at least five years of experience in a comparable position.

This function requires specialist knowledge in the areas of quality and project management.

• Expert knowledge of manufacturing processes (e.g. products and processes)
• Expert knowledge of relevant QM guidelines
• In-depth knowledge of relevant IT applications (e.g. office programs, MES, QM system)
• Expert knowledge of customer relationship management in the technical environment
• Very good knowledge of statistical QM methods
• Strong ability to work in a team
• Excellent problem-solving skills and knowledge of conflict management
• Excellent knowledge of English (spoken and written)
• Excellent understanding of technical reports (Executive Summary)
• Excellent moderation and presentation skills
• Excellent analytical and conceptual skills
• Project and process management competence

Additional Information

• Mon - Fri / 40hrs
• Company health benefits, 401k, incentive bonuses

We have a self-serve break area with drinks, snacks & light finger food for purchase.

According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities. We offer education reimbursement.

Your health and well-being is important to us. We offer the following benefits: 401 K Match up to 4.5%, Medical/ RX/ Dental/ Vision, Life LTD & STD, Optional Accidental / Critical Care and Illness & Hospitalization, Optional Spouse & Child.

Working Environment

Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).

About Gerresheimer

Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 12,000 employees and generated annual revenues in 2023 of around EUR 2bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.

Equal Rights

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. All applicants are considered without any regard to color, creed, religion, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status. Preference is given to hiring people with disabilities.