Senior Customer Journeys Architect – Remote Contract

Blue Acorn, LLC; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Blue Acorn iCi, a digital experience partner, seeks a Customer Journeys Consultant for remote work in the United States. You will lead B2C/B2B marketing technology implementations, translate goals into automation and optimization strategies, and guide cross-functional teams through architecture and testing.

You will mentor teams, contribute to repeatable delivery practices, and leverage Adobe AI capabilities to enhance customer experiences.

Qualifications

• Hands-on experience with B2C and B2B marketing technologies such as Adobe Journey Optimizer, Marketo, Adobe Campaign, Adobe Target, Responsys, Salesforce Marketing Cloud, Cheetah Mail, Braze, HubSpot, or comparable enterprise platforms.
• Strong knowledge of personalization, segmentation, A/B and multivariate experimentation, and data-driven optimization.
• Proficiency in HTML, SQL, scripting, data modeling concepts, campaign logic, and workflow orchestration.

Responsibilities

• Lead and implement B2C and B2B marketing automation and customer journey solutions using enterprise marketing platforms (Adobe Journey Optimizer, Marketo, Adobe Campaign, Adobe Target).
• Translate business needs into scalable solution designs, considering architecture standards, feasibility, and total cost of ownership.
• Develop technical deliverables and participate in testing, including test plans and test scripts.
• Drive segmentation, personalization, experimentation, and marketing optimization to improve engagement and performance.
• Provide proactive, prescriptive guidance grounded in industry knowledge and best practices.
• Collaborate with cross-functional teams to align marketing strategy, solution design, data, and platform implementation.

Skills

Adobe Journey Optimizer

Marketo

Adobe Campaign

Adobe Target

Responsys

Salesforce Marketing Cloud

Cheetah Mail

Braze

HubSpot

Comparable platforms

Personalization

Segmentation

A/B testing

Multivariate testing

Data-driven optimization

HTML

SQL

Scripting

Data modeling

Campaign logic

Workflow orchestration

API connections

Postman

PostBuster

Executive stakeholder engagement

Consulting

Education

Adobe Experience Cloud certifications

Tools

Postman

PostBuster

Adobe Experience Cloud

Job description

Blue Acorn iCi, a digital experience partner, seeks a Customer Journeys Consultant for remote work in the United States. You will lead B2C/B2B marketing technology implementations, translate goals into automation and optimization strategies, and guide cross-functional teams through architecture and testing.

You will mentor teams, contribute to repeatable delivery practices, and leverage Adobe AI capabilities to enhance customer experiences.