Senior Customer Journey Mapping Lead

CONFLUX SYSTEMS; Atlanta (GA); On-site; USD 85,239 - 121,401; Full time

Job summary

CONFLUX SYSTEMS is seeking a Digital Experience Journey Mapping Lead in Atlanta, GA. This key role involves leading the company's journey mapping initiatives, establishing standards, and mentoring teams.

The ideal candidate will have 6–10+ years of experience in UX, digital strategy, or service design, with exceptional communication skills and the ability to coach others. This position offers a pay rate of $75/hr W2, with a duration of 12 months.

Qualifications

• 6–10+ years in UX, CX, digital strategy, service design, or experience design.
• Demonstrated leadership in building or scaling journey mapping programs.
• Exceptional facilitation, communication, and coaching skills.

Responsibilities

• Establish enterprise standards for customer journey mapping.
• Build scalable processes for journey map design and activation.
• Train teams on journey-led experience design.

Skills

UX and CX expertise

Leadership skills

Facilitation and communication

Framework development

Proficiency with design tools

Tools

Journey mapping tools

Collaborative design tools

Job description

CONFLUX SYSTEMS is seeking a Digital Experience Journey Mapping Lead in Atlanta, GA. This key role involves leading the company's journey mapping initiatives, establishing standards, and mentoring teams.

The ideal candidate will have 6–10+ years of experience in UX, digital strategy, or service design, with exceptional communication skills and the ability to coach others. This position offers a pay rate of $75/hr W2, with a duration of 12 months.