Senior Customer Insights & Research Lead

United States Postal Service; Washington (District of Columbia); On-site; USD 90,000 - 150,000; Full time

Job summary

United States Postal Service seeks a senior market research professional to lead design and execution of large-scale studies, partnering with vendors when needed. You will analyze data to deliver insights that guide branding, pricing, customer experience, and product development.

You will synthesize findings for senior leadership, manage cross-functional initiatives, and mentor junior staff while staying ahead of industry trends and applying advanced methodologies to drive profitable growth.

Qualifications

• Skill utilizing market research tools and methodologies sufficient to conduct surveys and analyze data.
• Ability to synthesize and analyze data from various sources to complete projects on time.
• Ability to communicate concisely with senior leadership and prepare persuasive business cases.
• Ability to coordinate with vendors to ensure requirements are met.
• Ability to understand basic financial concepts (revenue, volume, cost) to develop recommendations.
• Ability to collaborate with Operations and guide junior staff on project steps.
• Ability to lead teams, provide technical guidance, and monitor projects.

Responsibilities

• Leads design and execution of large-scale market research studies with varied methodologies.
• Consults cross-functionally to influence brand, pricing, customer experience and new products.
• Leads primary/secondary research, analyses, and business intelligence to support initiatives.
• Leads studies on customer requirements and usage patterns to drive growth strategies.
• Acts as subject matter expert and provides guidance on market research programs.
• Develops trends and reports from external sources to keep abreast of industry standards.
• Oversees projects and teams, integrating findings into concise insights for decision makers.

Skills

Market research

Data synthesis

Presentation skills

Vendor management

Financial literacy

Cross-functional collaboration

Leadership

Job description

United States Postal Service seeks a senior market research professional to lead design and execution of large-scale studies, partnering with vendors when needed. You will analyze data to deliver insights that guide branding, pricing, customer experience, and product development.

You will synthesize findings for senior leadership, manage cross-functional initiatives, and mentor junior staff while staying ahead of industry trends and applying advanced methodologies to drive profitable growth.