Senior Customer Insights & Analytics Leader

American Airlines

Fort Worth (TX)

On-site

USD 70,000 - 100,000

Full time

7 days ago

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Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

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Job summary

American Airlines is seeking an Analyst/Sr Analyst in Fort Worth to drive customer insights and analytics across Revenue Management. You will partner with marketing and commercial teams to leverage data for personalized campaigns and improved engagement.

The role requires SQL/Tableau expertise, 3+ years in analytics or marketing analytics, and strong communication with senior stakeholders. This on-site position offers extensive growth and industry-leading benefits.

Qualifications

Bachelor's degree or equivalent experience/training.
3 years related work experience.
Experience with SQL and Tableau.
Experience in Marketing (particularly customer experience and/or communications).

Responsibilities

Collaborates with multiple groups within the commercial organization to incorporate customer data in our processes, products and campaigns.
Develops strategies to deepen engagement with customers through personalization and two-way dialogue.
Manages, develops, and implements a test & learn structure in order to meet and exceed engagement objectives, including utilizing various analytics/visualization platforms to evaluate results (Adobe Analytics, Mosaic, Tableau etc.).
Identifies and collaborates with external vendors to support customer advancement.
Champions the adoption and correct implementation of Gen AI and Agentic AI tools and techniques that leverage customer data in the revenue organization.
Presents analyses updates to all key stakeholders, including senior leadership.