Senior Customer Insights & Analytics Analyst

Geico; Richardson (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

GEICO in Richardson, TX is seeking an Analyst for Customer Engagement & Innovation to turn data into insights that improve customer experience and operational efficiency. You will query databases, partner with the Customer Experience team, and develop dashboards and reports to support leadership decisions.

This role offers a hybrid schedule with 3 days in the office, the chance to influence business outcomes across functions, and a path for advanced analytics skills with tools like Power BI,

Qualifications

• Experience in analytics role within an insurance organization preferred.
• Strong organizational, time management, and prioritization skills.
• Ability to translate data into actionable business recommendations.
• Excellent verbal and written communication skills.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Query databases and extract requested data and information.
• Partner with the Customer Experience team to support strategic goals and business objectives.
• Participate in process improvement initiatives and identify opportunities to streamline operations through automation and innovation.
• Analyze business performance results and prepare summaries and insights for leadership.
• Prioritize, monitor, and manage multiple requests and projects while meeting deadlines.
• Monitor customer and operational trends and regularly communicate findings to leadership.
• Develop, maintain, and enhance reports, dashboards, and analytical tools.

Skills

Analytical thinking

Problem-solving

Communication

Time management

Tools

Power BI

SharePoint

Microsoft Excel

Microsoft Office

SQL

SAS

Oracle

Snowflake

Job description

GEICO in Richardson, TX is seeking an Analyst for Customer Engagement & Innovation to turn data into insights that improve customer experience and operational efficiency. You will query databases, partner with the Customer Experience team, and develop dashboards and reports to support leadership decisions.

This role offers a hybrid schedule with 3 days in the office, the chance to influence business outcomes across functions, and a path for advanced analytics skills with tools like Power BI,