Senior Customer Information Supervisor – Digital Production

City of New York; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

The City of New York seeks a DFS Supervisor – Customer Information Representative Level 2 to lead a high-pressure digital and hard-copy production and customer service unit across all five boroughs. You will supervise front desk operations, manage workflows, and guide staff to ensure accurate processing of inquiries and work orders in line with agency policies.

You will coordinate maintenance for over 100 multifunction devices, provide daily updates, prepare production reports, and mentor staff

Qualifications

• Bachelor's degree from an accredited college or university.
• Associate degree (60 semester credits) with 1 year relevant experience.
• Four-year high school diploma and 2 years relevant experience.
• Satisfactory combination of education and experience. NYC government experience may substitute for related requirements.

Responsibilities

• Provide supervisory coverage for the front desk; answer calls and troubleshoot inquiries.
• Oversee and control incoming work orders via multiple portals and ensure timely completion.
• Review unit staff work and provide feedback.
• Troubleshoot first-level software issues including scanning and printing.
• Manage multifunction device fleet across five boroughs; monitor maintenance and supplies.
• Provide daily written activity updates and prepare production reports.
• Train staff on best practices and operation of new equipment.
• Liaise with contracted vendors to ensure completion of digital production work.
• Ensure compliance with EEO and foster a fair, equitable work environment.

Skills

Digital production equipment

Troubleshooting

Communication

Multitasking

Training staff

Organizational skills

Education

Bachelor's degree

Associate degree / 60 credits

High school diploma + 2 years experience

Education-Experience combination

Job description

The City of New York seeks a DFS Supervisor – Customer Information Representative Level 2 to lead a high-pressure digital and hard-copy production and customer service unit across all five boroughs. You will supervise front desk operations, manage workflows, and guide staff to ensure accurate processing of inquiries and work orders in line with agency policies.

You will coordinate maintenance for over 100 multifunction devices, provide daily updates, prepare production reports, and mentor staff