Senior Customer Forecasting & Insights Analyst

QVC, Inc.; Chester (Delaware County); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k)

Tuition reimbursement

Employee discounts

Parental leave

Job summary

QVC, Inc. in West Chester, PA is seeking a Senior Business Analyst to lead customer analytics, forecasting, and segmentation in partnership with senior leaders. You will develop customer targets tied to financial goals and coordinate with Finance to deliver insights.

This role is hybrid and onsite several days per month; residency in PA/DE/NJ is required. The position offers a path to impact across QVC and HSN brands.

Qualifications

• 5+ years of experience in business analytics.
• +2 years of experience with customer analytics (e.g. targeting and customer segmentation, lifetime value forecasting, behavioral trend modeling).
• 5+ years experience with data visualization tools (Tableau), statistical computing tools (R, SPSS), query and database access tools (MicroStrategy).
• 5+ years experience with analysis tools including Excel VBA, R, SPSS, Python, R, and SAS.

Responsibilities

• Lead the customer goal process through close partnership with senior executives and financial partners.
• Report on actual performance against plan and forecast future results.
• Deliver ad-hoc projects that inform both strategic and operational projects.
• Identify business trends and shifts, and recommend data-driven responses to our organization.
• Use customer-centric data analysis, data visualization, segmentation, and predictive modeling methods to increase sales across customer cohorts.
• Design analytic constructs to highlight areas of the business that are under or over performing and help develop strategies to address these areas.

Skills

Business analytics

Customer analytics

Forecasting

Data visualization

Statistical modeling

Problem solving

Education

Bachelor's degree in math/statistics/engineering/business analytics or related

Tools

Tableau

R

SPSS

MicroStrategy

Python

SAS

Excel VBA

Databricks

Azure

Job description

QVC, Inc. in West Chester, PA is seeking a Senior Business Analyst to lead customer analytics, forecasting, and segmentation in partnership with senior leaders. You will develop customer targets tied to financial goals and coordinate with Finance to deliver insights.

This role is hybrid and onsite several days per month; residency in PA/DE/NJ is required. The position offers a path to impact across QVC and HSN brands.