Senior Customer Experience & Growth Lead (Remote)

Jamdanceacademy; Murfreesboro (TN); Hybrid; USD 81,000 - 120,000; Full time

Job summary

Booz Allen Hamilton is seeking a Senior Customer Service Representative to energize a Murfreesboro market from a remote role. The position offers a strong six-figure salary and opportunities for mentorship, growth, and flexible work arrangements.

The role emphasizes listening, customer focus, and collaboration with sales and marketing teams to craft messaging, manage programs end-to-end, and drive go-to-market efforts for TN launches.

Qualifications

• The kind of listening that makes the other person feel heard
• Comfort with a Booz Allen Hamilton pace that rarely sits still
• Customer-focused outlook with strong interpersonal skills
• The reflex to surface risk before it surfaces itself
• The kind of curiosity that reads the docs before asking

Responsibilities

• Stand up a Team Leadership-driven scoring model the whole team believes
• Manage paid search, social, and email programs end to end
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Lead trust-based go-to-market efforts for products launching in TN
• Sniff out the CRM Software gap that's leaking deals at handoff

Job description

Booz Allen Hamilton is seeking a Senior Customer Service Representative to energize a Murfreesboro market from a remote role. The position offers a strong six-figure salary and opportunities for mentorship, growth, and flexible work arrangements.

The role emphasizes listening, customer focus, and collaboration with sales and marketing teams to craft messaging, manage programs end-to-end, and drive go-to-market efforts for TN launches.