Senior Customer Experience and Mobile App Onboarding Specialist

ITDS Business Consultants; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ITDS Business Consultants is seeking a Senior Customer Experience and Mobile App Onboarding Specialist to design and optimize onboarding for mobile apps, improving retention and engagement. This remote role welcomes fully flexible work.

You will partner with cross-functional teams, analyze user data, and ensure a seamless, brand-consistent experience across touchpoints. Polish language skills are required along with English, and candidates must have EU work eligibility.

Qualifications

• At least 5 years of experience in customer experience, UX, or related fields.
• Proven expertise in building customer journeys and onboarding processes for mobile applications.
• Strong project management and communication skills.
• Good command of Polish and English.

Responsibilities

• Design and optimize end-to-end customer journeys, focusing on onboarding processes for mobile apps.
• Develop innovative strategies to improve user retention, satisfaction, and overall experience.
• Collaborate with cross-functional teams to implement and refine customer journey initiatives.
• Analyze user data and feedback to identify pain points and opportunities for improvement.
• Build and enhance onboarding flows to maximize user adoption and engagement.
• Ensure brand consistency and a seamless user experience across all touchpoints.
• Drive continuous innovation in customer experience strategies through data-driven insights.

Skills

Customer experience

UX design

Project management

Communication skills

Polish language

English proficiency

Job description

Senior Customer Experience and Mobile App Onboarding Specialist

Remote

None

Polish

Senior

Analyst

Unleash customer-centric innovation — craft seamless journeys that elevate user experience and drive engagement!

Warszawa-based opportunity with 100% remote work model.

As a Senior Customer Experience and Mobile App Onboarding Specialist, you will be working for our client, a leader in digital solutions dedicated to transforming user interactions and creating innovative onboarding experiences for mobile applications. Join us in shaping the future of customer engagement and revolutionizing the mobile user journey.

Your main responsibilities:

• Design and optimize end-to-end customer journeys, focusing on onboarding processes for mobile apps.


• Develop innovative strategies to improve user retention, satisfaction, and overall experience.


• Collaborate with cross-functional teams to implement and refine customer journey initiatives.


• Analyze user data and feedback to identify pain points and opportunities for improvement.


• Build and enhance onboarding flows to maximize user adoption and engagement.


• Ensure brand consistency and a seamless user experience across all touchpoints.


• Drive continuous innovation in customer experience strategies through data-driven insights.

You're ideal for this role if you have:

• At least 5 years of experience in customer experience, UX, or related fields.


• Proven expertise in building customer journeys and onboarding processes for mobile applications.


• Strong project management and communication skills.


• Experience in designing customer-centric strategies with a focus on usability and engagement.


• Good command of Polish and communicative proficiency in English.


• Ability to work remotely in a fully flexible capacity, with no restrictions on working from Warsaw.

It is a strong plus if you have:

• Experience in mobile app development or related technical skills.


• Certification or training in customer experience, UX design, or related areas.

Eligibility for the role:
Only candidates with an existing legal right to work in the European Union will be considered for this role.