Senior Customer Engineering Manager – District Leader

Applied Materials, Inc.; Manassas (VA); On-site; USD 88,000 - 121,000; Full time

Benefits offered by this job

Bonus potential

Stock awards

Job summary

Applied Materials, Inc. in Manassas, VA is seeking a full-time role that develops and maintains customer relationships across districts, leads customer engineers, plans salaries and career paths, and interfaces with product divisions to support technology sales and service execution.

The role includes managing installation projects, mentorship programs for engineers, and regular financial forecasting to ensure district performance.

Qualifications

• Works on issues where analysis of situation or data requires review of relevant factors.
• Receives assignments in the form of objectives with goals and the process by which to meet goals.

Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels.
• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.
• Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking.

Job description

Applied Materials, Inc. in Manassas, VA is seeking a full-time role that develops and maintains customer relationships across districts, leads customer engineers, plans salaries and career paths, and interfaces with product divisions to support technology sales and service execution.

The role includes managing installation projects, mentorship programs for engineers, and regular financial forecasting to ensure district performance.