Senior Customer Engineer, Advanced Customer Engineering, Global Financial Services

Amazon Web Services (AWS); New York (NY); On-site; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Senior Full-Stack Customer Engineer focused on Agentic AI applications, generative AI, and modern data & analytics for the Financial Services Advanced Customer Engineering team. You’ll architect, prototype, and deliver cloud-native solutions while collaborating with customers to unlock business value and drive AWS adoption.

You’ll lead engagements with enterprise customers, create compelling technical content, and influence AWS strategies across domains,

Job description

Description

Do you have a builder's mentality where "show me" means more than "tell me"? Are you passionate about technology and AI, understand cloud architectures and platforms, and quick to adopt emerging technologies? Are you adept at working with customers to experiment with innovative approaches and validate technical feasibility?

Do you have a builder's mentality where "show me" means more than "tell me"? Are you passionate about technology and AI, understand cloud architectures and platforms, and quick to adopt emerging technologies? Are you adept at working with customers to experiment with innovative approaches and validate technical feasibility?

Amazon Web Services (AWS) is looking for experienced and motivated technologists who possess a unique balance of technical depth and excellent interpersonal skills to join the Financial Services Advanced Customer Engineering team. This team is a group of hands‑on developers supporting AWS customers to build the first solution adapted to their specific use cases and devices, we help customers create early iterations of products and solutions, often exploring new technical grounds. This role is for a Full-Stack Senior Customer Engineer with a strong focus on building Agentic AI applications and workflows, multi-modal Generative AI applications, containerized cloud native or serverless applications, and modern data & analytics applications including data processing pipelines. A strong preference for hands‑on experience with AI-driven software development practices, generative AI technologies, and the ability to create delightful user interfaces and user experiences for our customers.

Role Overview

At AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact. As a Senior Customer Engineer, you will partner with customers to craft highly scalable, flexible, cost-effective, and resilient solutions that address customer business problems and accelerate AWS adoption. You’ll shape and build solutions and prototypes across domains including Machine Learning, Agentic Design, Serverless Architecture, multi-modal Generative AI, Modern Data & Analytics solution using Open Table Format such as Apache Iceberg, with most projects exploring the art of the possible using the latest methods, frameworks, services, and models. You will help customers understand Cloud development best practices on AWS and how to best integrate them with their applications. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS with customers ranging from start‑ups to established enterprise customers. The ability to connect technology with measurable business value is critical, you will help drive revenue growth and strategic outcomes for customers, influencing adoption decisions and accelerating customer success with AWS.

Key job responsibilities

• Lead trusted relationships with AWS customers' technology leadership, enterprise architects, solution architects, software architects, and software engineers to understand the customer’s technology challenges; dive deep and understand stated, unstated business needs, and challenges.
• Working backwards from AWS customer's business needs, create end-to-end solutions, prototypes, and first iteration of most lovable product (MLP) addressing technology challenges but also increasing business impact, innovation and agility.
• Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Work with AWS customers to convey cloud computing security and risk management best practices.
• Work with other teams within AWS to drive customer success.
• Capture and share best-practice knowledge amongst the AWS solutions architect community.
• Assess security-related knowledge across AWS sales and solutions architecture teams and develop plans to address gaps.
• Advocate for and influence the AWS technology strategy for FSI internally and externally, at industry events, meet‑ups, and summits.
• Develop technical content, such as white papers and reference architectures, that can be used by our customers to assist them in deploying secure cloud-based solutions.
• Work with industry groups to influence information security trends in cloud computing.

A day in the life

During customer prototype engagements, you'll work backwards to learn about customer outcomes and design innovative solutions that you design, build and test along with, program managers, and specialists to deliver results—serving as project lead on some engagements and contributing part‑time on others. Project teams vary based on availability, specialized skills required, and career growth interests. Team members span the US and EMEA, with periodic larger meetings to share knowledge and align on goals.

You'll also dedicate time to pursue thought leadership initiatives that align with both team objectives and your professional interests.

About The Team

Our team comprises experienced full‑stack developers passionate about delivering technical solutions using AWS services in a rapid development environment. We move quickly and support each other through knowledge sharing, building our own tools as readily as we leverage existing ones to achieve the art of the possible—transforming concepts into working prototypes in days and weeks that accelerate our customers toward production.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That’s why you'll find endless knowledge-sharing, mentorship and other career‑advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner.

Basic Qualifications

• 5+ years of design, implementation, or consulting in applications and infrastructures experience
• 10+ years of IT development or implementation/consulting in the software or Internet industries experience
• 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, database architecture, security, networking, data & analytics) experience

Preferred Qualifications

• Bachelor's degree, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
• Experience working within software development or Internet-related industries
• Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
• Experience working with AWS technologies from a dev/ops perspective
• Experience in one or more relevant front‑end frameworks such as React, Angular, etc.
• Proficient in the use of AI coding tools to improve quality and velocity
• Experience in the financial services industry

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 169,000.00 - 228,600.00 USD annually

USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually

Company - Amazon Web Services, Inc.

Job ID: A10529395