Senior Customer Debug Engineer - IPU Networking (Hybrid)

Intel Corporation; Santa Clara (CA); Hybrid; USD 142,000 - 269,000; Full time

Job summary

Intel Corporation's IPU engineering team is seeking a seasoned engineer to be the frontline technical interface with strategic customers. You will lead system-level debug and issue resolution for networking IPU deployments and collaborate with cross-functional teams to diagnose HW/FW/SW issues in real-world environments.

This role combines deep technical expertise with customer engagement, offering high visibility and direct impact on product success, deployment quality, and customer

Qualifications

• Bachelor’s degree in electrical or computer engineering or related field.
• 5+ years of system-level debug experience (HW/FW/SW).
• Strong experience with networking systems, drivers, and Linux environments.
• Experience debugging complex silicon/system issues in lab or customer environments.

Responsibilities

• Lead customer-facing debug and issue resolution for Intel networking IPU deployments.
• Collaborate with architecture, design, validation, firmware, and software teams.
• Diagnose and resolve HW/FW/SW issues in real-world environments.
• Develop and improve debug workflows and field diagnostics.
• Coordinate cross-functional escalation management.

Skills

System-level debugging

Networking systems

Linux environments

Customer-facing

Education

Bachelor’s degree in Electrical or Computer Engineering

Tools

JTAG

Trace tools

Dumps analysis

Job description

Intel Corporation's IPU engineering team is seeking a seasoned engineer to be the frontline technical interface with strategic customers. You will lead system-level debug and issue resolution for networking IPU deployments and collaborate with cross-functional teams to diagnose HW/FW/SW issues in real-world environments.

This role combines deep technical expertise with customer engagement, offering high visibility and direct impact on product success, deployment quality, and customer