Senior Customer Compliance Security Specialist

Cloudflare; United States; Remote; USD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled individual to join their Customer Compliance Team. In this role, you will be at the forefront of security compliance, assisting customers and internal teams with a focus on building trust and understanding Cloudflare's security posture. Your expertise will help streamline processes and enhance customer interactions, making a significant impact in a fast-paced environment. If you are passionate about security and compliance and eager to grow in a supportive and inclusive team, this opportunity is perfect for you.

Qualifications

• 5-10 years of experience in security compliance required.
• Strong communication and writing skills are essential.

Responsibilities

• Contribute to public-facing security documentation and resources.
• Respond to customer requests and streamline processes.

Skills

Security Compliance

Audit Management

Contracting

Consulting

Cross-Functional Collaboration

English Communication

Writing Skills

Salesforce

Jira

Privacy Regulations Knowledge

Tools

Salesforce

Jira

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Lisbon, Portugal or London, UK

The Team

You will join the Customer Compliance Team, which is focused on building trust with customers through sharing information about Cloudflare’s security program and policies. We assist our Customers, Sales teams, and Legal teams to understand Cloudflare’s security posture. You will develop into an SME via continuous research and learning about Cloudflare’s products, services, infrastructure and security measures, and use that knowledge to help our team meet Cloudflare's goals.

We guarantee that you will be challenged and have room for growth on our team!

What you'll do

• Contribute to public-facing documentation in the form of white papers, customer-facing policies, and other resources that can be shared with customers on security overviews, SOC 2, PCI DSS, ISO 27001, and other security/compliance topics.
• Develop and maintain answers to common customer questions about Cloudflare security, compliance certifications, and evolving privacy/security regulations.
• Respond to customer requests including contributing to RFPs, completing security questionnaires, and meeting with customers to answer their security questions.
• Streamline or automate current processes to deliver responses to customer questions more efficiently.
• Be the first point of contact and subject matter expert in the region in all relevant Customer Security Compliance issues.
• Assist legal with security and privacy terms in contract negotiations.
• Leverage your expertise to enhance existing processes.

Examples of desirable skills, knowledge and experience

• 5-10 years of experience in security compliance. Audit management, contracting, and consulting experience are preferred. Ability to work cross-functionally with internal stakeholders across many teams including Sales, Legal, Product, and Engineering.
• Work efficiently as part of a team and independently in a fast-paced, high-volume environment.
• Strong English communication and writing skills, including presentations and organizing and publishing content for public web pages.
• Familiarity with Salesforce, Jira, and RFP/deal management tools is a plus.
• Knowledge of privacy principles and regulations a major plus.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.