Senior Customer-Centric Insights Lead

TEP Tucson Electric Power Company; Tucson (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

TEP Tucson Electric Power Company is searching for a Principal for Customer Centric Research focused on improving customer experiences through data-driven strategies. This role requires a strong background in research and customer insights while fostering alignment across departments.

The ideal candidate will possess leadership skills, expertise in customer experience research, and proficiency in multiple analytical tools. Your work will directly influence customer loyalty and satisfaction metrics, fostering innovation throughout the organization.

Qualifications

• Four or more years of professional experience as a Project Manager.
• Strong background in customer and employee experience research.
• Exceptional communication and facilitation skills.

Responsibilities

• Conduct preparatory research to understand customer needs.
• Design personas and journey maps, identify opportunities.
• Facilitate ideation sessions and collaborate with IT.

Skills

Expertise in Human‑Centered Design

Proficient in SQL

Strong communication skills

Leadership skills

Education

Undergraduate degree in a related field

Tools

Python

R

Oracle

Qualtrics

JD Power

Escalent

Medallia

Job description

TEP Tucson Electric Power Company is searching for a Principal for Customer Centric Research focused on improving customer experiences through data-driven strategies. This role requires a strong background in research and customer insights while fostering alignment across departments.

The ideal candidate will possess leadership skills, expertise in customer experience research, and proficiency in multiple analytical tools. Your work will directly influence customer loyalty and satisfaction metrics, fostering innovation throughout the organization.