Senior Customer Care Lead - Escalations & Compliance

Flying Seekers; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Flying Seekers invites applications for the Senior Customer Care Officer position at Qatar Airways, based in New York (JFK). The role involves managing escalated customer care issues, ensuring compliance with airline regulations, and overseeing team performance.

Ideal candidates will possess at least 4 years of experience and a bachelor’s degree, coupled with strong organizational skills and a proactive approach to resolving customer issues. Join a reputable company to focus on customer satisfaction and team development.

Qualifications

• Minimum of 4 years of job-related experience.
• Ability to analyze complex customer cases.
• Experience managing large case volumes.

Responsibilities

• Handle escalated customer care matters effectively.
• Report regularly on customer feedback.
• Collaborate with legal teams and regulatory bodies.

Skills

Organizational skills

Problem resolution

Mentoring and coaching

Education

Bachelor’s degree or equivalent

Job description

Flying Seekers invites applications for the Senior Customer Care Officer position at Qatar Airways, based in New York (JFK). The role involves managing escalated customer care issues, ensuring compliance with airline regulations, and overseeing team performance.

Ideal candidates will possess at least 4 years of experience and a bachelor’s degree, coupled with strong organizational skills and a proactive approach to resolving customer issues. Join a reputable company to focus on customer satisfaction and team development.