Senior Customer Care Advocate - Complex Inquiries & Claims

BlueCross and BlueShield of South Carolina; Columbia (SC); Hybrid; USD 21,000 - 30,000; Part time

Job summary

BlueCross BlueShield of South Carolina is seeking a part-time customer service specialist to provide prompt, accurate responses to complex inquiries. You may work in a typical office or home environment, with a 2pm–8pm shift, 6.5 hours per day, Monday through Friday, at 4101 Percival Road, Columbia, SC.

Overtime may be needed during busy periods. The role requires strong communication, research ability, and discretion handling confidential information.

Qualifications

• 2 years of customer service or claims processing experience OR Bachelor's degree in lieu of work experience.
• Strong oral and written communication; proficient spelling and grammar.
• Ability to learn and operate multiple computer systems.
• Ability to handle high stress situations with discretion.

Responsibilities

• Respond accurately to complex inquiries via phone, email, web, or walk-in inquiries.
• Initiate corrective actions, process adjustments, or perform other research to resolve inquiries.
• Provide feedback to management and maintain accurate records of issues.
• Maintain knowledge of procedures and policies; suggest process improvements.
• Assist with training of new employees and cross-training of coworkers.

Skills

Communication skills

Written communication

Organization

Analytical thinking

Customer service

Discretion with confidential info

Computer systems proficiency

Education

High School Diploma

Associate degree

Tools

Microsoft Office

Database software

Job description

BlueCross BlueShield of South Carolina is seeking a part-time customer service specialist to provide prompt, accurate responses to complex inquiries. You may work in a typical office or home environment, with a 2pm–8pm shift, 6.5 hours per day, Monday through Friday, at 4101 Percival Road, Columbia, SC.

Overtime may be needed during busy periods. The role requires strong communication, research ability, and discretion handling confidential information.